Platform Measurement & Analytics Lead

T-MOBILE USA, Inc.; Bellevue (WA); On-site; USD 128,700 - 232,300; Full time

Job summary

T-Mobile USA, Inc. is looking for a Head of Measurement & Analytics to oversee the measurement and analytics operations for its Blis platform in the US. This role demands strategic thinking and leadership as you guide the company's measurement narrative and drive product development priorities.

The ideal candidate is proactive, possesses a Bachelor's Degree with at least 7 years of related experience in service strategy or customer experience, and is adept at managing teams. This position includes responsibilities such as developing measurement frameworks and leading a collaborative environment.

Competitive compensation includes a base pay range of $128,700 – $232,300 plus a corporate bonus target of 20%. Travel is required.

Qualifications

• 7 years of related work experience or equivalent education.
• 4–7 years in service strategy development or customer experience.
• 2–4 years of leadership experience managing cross‑functional teams.

Responsibilities

• Develop a comprehensive customer experience measurement framework.
• Analyze customer data to identify trends and actionable insights.
• Monitor customer experience initiative impacts and refine strategies.
• Lead and mentor a team to achieve performance goals.
• Collaborate with cross‑functional partners to align strategies.

Skills

Business Process Design

Cross‑Functional Project Management

Customer Experience Design

Data Analysis

Leadership

Stakeholder Management

Strategic Thinking

Education

Bachelor’s Degree

Job description

T-Mobile USA, Inc. is looking for a Head of Measurement & Analytics to oversee the measurement and analytics operations for its Blis platform in the US. This role demands strategic thinking and leadership as you guide the company's measurement narrative and drive product development priorities.

The ideal candidate is proactive, possesses a Bachelor's Degree with at least 7 years of related experience in service strategy or customer experience, and is adept at managing teams. This position includes responsibilities such as developing measurement frameworks and leading a collaborative environment.

Competitive compensation includes a base pay range of $128,700 – $232,300 plus a corporate bonus target of 20%. Travel is required.