Head Of Platform Measurement

T-Mobile; Chicago Ridge (IL); On-site; USD 128,700 - 232,300; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Up to 12 paid holidays for full-time employees

Job summary

T-Mobile is seeking a Head of Measurement & Analytics to lead the analytics operations for Blis in the US. This role requires directing the measurement narrative, product development priorities, and commercial strategies, collaborating closely with teams to validate Blis' value proposition.

The ideal candidate will possess a Bachelor's degree, extensive experience in service strategy, and proven leadership abilities. Responsibilities include developing customer experience metrics, analyzing data for insights, and mentoring a dedicated team.

Qualifications

• Bachelor's Degree and 7 years of related work experience.
• Proven experience in service strategy development and customer experience.
• Strong leadership experience to lead cross-functional teams.
• Comprehensive understanding of customer service dynamics.

Responsibilities

• Develop and maintain a comprehensive customer experience measurement framework.
• Analyze customer data to identify trends and provide actionable insights.
• Monitor and evaluate the impact of customer experience initiatives.
• Lead and mentor a team to achieve performance goals.
• Collaborate with cross-functional partners to align strategies.

Skills

Business Process Design

Cross-Functional Project Management

Customer Experience Design

Data Analysis

Strategic Thinking

Education

Bachelor's Degree

7 years related work experience

Job description

We are seeking a Head of Measurement & Analytics to join our expanding platform division. In this capacity, you will direct the measurement and analytics operations for Blis in the US. Your leadership will encompass the US measurement narrative, product development priorities, and commercial go-to-market strategies. The role sits at the nexus of product, commercial, and analytics teams, with the goal of validating Blis' value proposition for major agencies and global advertisers within a privacy‑centric, signal‑depleted landscape.

Candidate Profile

• A proactive, entrepreneurial leader who takes full ownership of complex analytics functions and builds robust frameworks to drive data‑informed decisions.
• A measurement expert skilled at connecting media and creator performance to tangible business outcomes through advanced analytical modeling and strategic investment insights.
• An adaptable professional capable of thriving in rapid‑growth settings, managing shifting priorities for high‑energy brands, and sustaining progress despite ambiguity.

Job Responsibilities

• Develop and maintain a comprehensive customer experience measurement framework using quantitative and qualitative metrics to guide organizational strategy.
• Analyze customer data to identify trends and provide actionable insights that support improvements in processes, service, and technology.
• Monitor and evaluate the impact of customer experience initiatives, refining strategies to ensure ongoing enhancement of customer satisfaction.
• Lead and mentor a team to achieve performance goals and foster a collaborative environment focused on growth and development.
• Collaborate with cross‑functional partners and senior leadership to align customer experience strategies with organizational objectives.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required).
• 4–7 years proven experience in service strategy development, customer experience, or related roles (Preferred).
• 2–4 years strong leadership experience with the ability to lead and inspire cross‑functional teams (Preferred).
• 2–4 years comprehensive understanding and experience in customer service dynamics, operational processes, and industry best practices (Preferred).

Knowledge, Skills and Abilities

• Business Process Design (Required)
• Cross‑Functional Project Management (Required)
• Customer Experience Design (Required)
• Customer Experience Management (Required)
• Customer Experience Metrics (Required)
• Data Analysis (Required)Leadership (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: Yes

DOT Regulated Position

No

Safety Sensitive Position

No

Compensation

Base Pay Range: $128,700 – $232,300

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The actual starting pay will vary within this range based on location, qualifications, and experience.

At T‑Mobile, employees in regular, non‑temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year‑end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ356329.

Benefits

Our benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays for full‑time employees and about 2.5 weeks for part‑time employees annually. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. For more information, visit www.t-mobilebenefits.com.

Equal Opportunity Employment

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un‑Carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.