Platform Measurement & Analytics Lead

T-MOBILE USA, Inc.; Chicago Ridge (IL); On-site; USD 128,700 - 232,300; Full time

Job summary

T-MOBILE USA, Inc. is looking for a Head of Measurement & Analytics in Chicago Ridge, IL. In this leadership role, you'll direct analytics operations and product strategies to enhance customer experiences across the US.

The ideal candidate will have a Bachelor’s Degree, 7+ years in related roles, and be proficient in data analysis, project management, and strategic thinking while leading various teams.

Compensation ranges from $128,700 to $232,300 plus a corporate bonus target of 20%. Travel may be required.

Qualifications

• 7 years of related work experience in a relevant field.
• Proven experience in service strategy development or customer experience.
• Strong leadership experience with cross-functional teams.

Responsibilities

• Lead customer experience measurement framework development.
• Analyze customer data for actionable insights.
• Monitor customer experience initiatives for ongoing enhancement.

Skills

Business Process Design

Cross‑Functional Project Management

Data Analysis

Leadership

Strategic Thinking

Education

Bachelor’s Degree

Job description

T-MOBILE USA, Inc. is looking for a Head of Measurement & Analytics in Chicago Ridge, IL. In this leadership role, you'll direct analytics operations and product strategies to enhance customer experiences across the US.

The ideal candidate will have a Bachelor’s Degree, 7+ years in related roles, and be proficient in data analysis, project management, and strategic thinking while leading various teams.

Compensation ranges from $128,700 to $232,300 plus a corporate bonus target of 20%. Travel may be required.