Head Of Platform Measurement

T-MOBILE USA, Inc.; Bellevue (WA); On-site; USD 128,700 - 232,300; Full time

Job summary

T-Mobile USA, Inc. is looking for a Head of Measurement & Analytics to oversee the measurement and analytics operations for its Blis platform in the US. This role demands strategic thinking and leadership as you guide the company's measurement narrative and drive product development priorities.

The ideal candidate is proactive, possesses a Bachelor's Degree with at least 7 years of related experience in service strategy or customer experience, and is adept at managing teams. This position includes responsibilities such as developing measurement frameworks and leading a collaborative environment.

Competitive compensation includes a base pay range of $128,700 – $232,300 plus a corporate bonus target of 20%. Travel is required.

Qualifications

• 7 years of related work experience or equivalent education.
• 4–7 years in service strategy development or customer experience.
• 2–4 years of leadership experience managing cross‑functional teams.

Responsibilities

• Develop a comprehensive customer experience measurement framework.
• Analyze customer data to identify trends and actionable insights.
• Monitor customer experience initiative impacts and refine strategies.
• Lead and mentor a team to achieve performance goals.
• Collaborate with cross‑functional partners to align strategies.

Skills

Business Process Design

Cross‑Functional Project Management

Customer Experience Design

Data Analysis

Leadership

Stakeholder Management

Strategic Thinking

Education

Bachelor’s Degree

Job description

Job Overview

We are seeking a Head of Measurement & Analytics to join our expanding platform division. In this capacity, you will direct the measurement and analytics operations for Blis in the US. Your leadership will encompass the US measurement narrative, product development priorities, and commercial go-to-market strategies. This high-level, cross‑functional role sits at the nexus of product, commercial, and analytics teams, with the goal of validating Blis' value proposition for major agencies and global advertisers within a privacy‑centric, signal‑depleted landscape.

Ideal Candidate

• A proactive, entrepreneurial leader who takes full ownership of complex analytics functions and builds robust frameworks to drive data‑informed decisions.
• A measurement expert skilled at connecting media and creator performance to tangible business outcomes through advanced analytical modeling and strategic investment insights.
• An adaptable professional capable of thriving in rapid‑growth settings, managing shifting priorities for high‑energy brands, and sustaining progress despite ambiguity.

Job Responsibilities

• Develop and maintain a comprehensive customer experience measurement framework using quantitative and qualitative metrics to guide organizational strategy.
• Analyze customer data to identify trends and provide actionable insights that support improvements in processes, service, and technology.
• Monitor and evaluate the impact of customer experience initiatives, refining strategies to ensure ongoing enhancement of customer satisfaction.
• Lead and mentor a team to achieve performance goals and foster a collaborative environment focused on growth and development.
• Collaborate with cross‑functional partners and senior leadership to align customer experience strategies with organizational objectives.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• Bachelor’s Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required).
• 4–7 years Proven experience in service strategy development, customer experience, or related roles. (Preferred).
• 2–4 years Strong leadership experience with the ability to lead and inspire cross‑functional teams. (Preferred).
• 2–4 years Comprehensive understanding and experience in customer service dynamics, operational processes, and industry best practices. (Preferred).

Knowledge, Skills and Abilities

• Business Process Design (Required).
• Cross‑Functional Project Management (Required).
• Customer Experience Design (Required).
• Customer Experience Management (Required).
• Customer Experience Metrics (Required).
• Data Analysis (Required).
• Leadership (Required).
• Stakeholder Management (Required).
• Strategic Thinking (Required).

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

Travel Required: Yes.

DOT Regulated

Position: No. Safety Sensitive: No.

Compensation

Base Pay Range: $128,700 – $232,300; Corporate Bonus Target: 20%.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500.