Head Of Platform Measurement

T-MOBILE USA, Inc.; Chicago Ridge (IL); On-site; USD 128,700 - 232,300; Full time

Job summary

T-MOBILE USA, Inc. is looking for a Head of Measurement & Analytics in Chicago Ridge, IL. In this leadership role, you'll direct analytics operations and product strategies to enhance customer experiences across the US.

The ideal candidate will have a Bachelor’s Degree, 7+ years in related roles, and be proficient in data analysis, project management, and strategic thinking while leading various teams.

Compensation ranges from $128,700 to $232,300 plus a corporate bonus target of 20%. Travel may be required.

Qualifications

• 7 years of related work experience in a relevant field.
• Proven experience in service strategy development or customer experience.
• Strong leadership experience with cross-functional teams.

Responsibilities

• Lead customer experience measurement framework development.
• Analyze customer data for actionable insights.
• Monitor customer experience initiatives for ongoing enhancement.

Skills

Business Process Design

Cross‑Functional Project Management

Data Analysis

Leadership

Strategic Thinking

Education

Bachelor’s Degree

Job description

Job Overview

We are seeking a Head of Measurement & Analytics to join our expanding platform division. In this capacity, you will direct the measurement and analytics operations for Blis in the US. Your leadership will encompass the US measurement narrative, product development priorities, and commercial go-to-market strategies. This high-level, cross‑functional role sits at the nexus of product, commercial, and analytics teams, with the goal of validating Blis' value proposition for major agencies and global advertisers within a privacy‑centric, signal‑depleted landscape.

Ideal Candidate

• A proactive, entrepreneurial leader who takes full ownership of complex analytics functions and builds robust frameworks to drive data‑informed decisions.
• A measurement expert skilled at connecting media and creator performance to tangible business outcomes through advanced analytical modeling and strategic investment insights.
• An adaptable professional capable of thriving in rapid‑growth settings, managing shifting priorities for high‑energy brands, and sustaining progress despite ambiguity.

Job Responsibilities

• Develop and maintain a comprehensive customer experience measurement framework using quantitative and qualitative metrics to guide organizational strategy.
• Analyze customer data to identify trends and provide actionable insights that support improvements in processes, service, and technology.
• Monitor and evaluate the impact of customer experience initiatives, refining strategies to ensure ongoing enhancement of customer satisfaction.
• Lead and mentor a team to achieve performance goals and foster a collaborative environment focused on growth and development.
• Collaborate with cross‑functional partners and senior leadership to align customer experience strategies with organizational objectives.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• Bachelor’s Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required).
• 4–7 years Proven experience in service strategy development, customer experience, or related roles. (Preferred).
• 2–4 years Strong leadership experience with the ability to lead and inspire cross‑functional teams. (Preferred).
• 2–4 years Comprehensive understanding and experience in customer service dynamics, operational processes, and industry best practices. (Preferred).

Knowledge, Skills and Abilities

• Business Process Design (Required).
• Cross‑Functional Project Management (Required).
• Customer Experience Design (Required).
• Customer Experience Management (Required).
• Customer Experience Metrics (Required).
• Data Analysis (Required).
• Leadership (Required).
• Stakeholder Management (Required).
• Strategic Thinking (Required).

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

Travel Required: Yes.

DOT Regulated

Position: No. Safety Sensitive: No.

Compensation

Base Pay Range: $128,700 – $232,300; Corporate Bonus Target: 20%.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500.