Platform Integration Lead - Utility Programs & Solutions

Duke Energy; Charlotte (NC); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Residential Solutions, the non-regulated arm of Duke Energy, seeks a senior role focused on integrating regulated utility programs into a new customer platform. You will own cross-functional initiatives connecting rebates, incentives, and services to enhance customer experiences and drive adoption of savings opportunities.

You will coordinate with program owners, develop customer journeys, marketing campaigns, and metrics to boost lead generation and sales effectiveness while balancing

Qualifications

• Bachelor's degree in Engineering, Business, Finance, or related field.
• Minimum 5 years related experience or
• Associate's degree with 7 years of related experience.
• In lieu of degree, High School Diploma/GED with 9 years of related work experience.

Responsibilities

• Analyze and understand customer benefits and rebates from regulated programs.
• Collaborate with program owners to understand eligibility and benefits.
• Lead workshops with stakeholders to drive deliverables.
• Set objectives and plan for integrating utility programs in the customer app.
• Work with stakeholders to develop marketing campaigns.
• Develop customer journey maps and process flows.
• Evaluate metrics to improve lead generation and sales effectiveness.
• Analyze market research to align strategies with customer needs.
• Lead development of campaign plans and measure performance.
• Manage cross-functional initiatives with internal and external stakeholders.
• Balance regulatory and non-utility opportunities across jurisdictions.
• Develop long-term and annual product plans to drive financial results.
• Interpret EM&V reports and represent product areas.
• Review processes and implement timely improvements.
• Develop budgets for products, programs, and services.
• Create product lines and expand offers with promotional strategies.
• Monitor regulatory activities and form strategic partnerships.
• Manage vendor relationships as a business owner.

Skills

Stakeholder mgmt

Project management

Budgeting

Financial acumen

Analytics

Strategic planning

Presentation skills

Regulatory knowledge

Leadership

Collaboration

Change management

Education

Bachelor's degree in Engineering/Business/Finance

Associate's degree +7 years experience

HS Diploma +9 years experience

Job description

Residential Solutions, the non-regulated arm of Duke Energy, seeks a senior role focused on integrating regulated utility programs into a new customer platform. You will own cross-functional initiatives connecting rebates, incentives, and services to enhance customer experiences and drive adoption of savings opportunities.

You will coordinate with program owners, develop customer journeys, marketing campaigns, and metrics to boost lead generation and sales effectiveness while balancing