Customer Lifecycle Growth Lead — Platforms & Engagement

Duke Energy Corporation; Charlotte (NC); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Duke Energy Corporation is seeking a Lead P&S Manager to define and drive a unified customer lifecycle strategy for Residential Solutions. The role focuses on onboarding, engagement, retention, loyalty, and value optimization across the customer journey, with cross-functional collaboration across Marketing, Product, Digital, Technology, Customer Care, Analytics, and Operations.

As a senior contributor, you will guide insights, develop actionable recommendations, and mentor teammates while

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Minimum five years of relevant work experience, or seven with an Associate's degree.
• Alternative pathway: nine years of related experience with a high school diploma or GED.

Responsibilities

• Lead development and continuous improvement of customer lifecycle strategies for the new platform.
• Design and optimize onboarding, engagement, retention, loyalty, and advocacy journeys.
• Identify opportunities to improve customer experiences across touchpoints and stages.
• Collaborate with Marketing, Product, Digital, Technology, and Operations to align initiatives.
• Analyze customer data and market trends to inform strategy and decisions.
• Facilitate journey mapping, lifecycle planning, and CX optimization efforts.
• Partner with vendors and internal stakeholders to implement improvements.
• Develop and monitor KPIs for onboarding, adoption, retention, and satisfaction.

Skills

Customer lifecycle

Cross-functional collaboration

Project management

Stakeholder management

Data analysis

Education

Bachelor's degree in Engineering, Business, Finance, or related field

Associate's degree + 7 years related experience

High School Diploma/GED + 9 years related experience

Tools

Microsoft Office (incl. CoPilot)

Job description

Duke Energy Corporation is seeking a Lead P&S Manager to define and drive a unified customer lifecycle strategy for Residential Solutions. The role focuses on onboarding, engagement, retention, loyalty, and value optimization across the customer journey, with cross-functional collaboration across Marketing, Product, Digital, Technology, Customer Care, Analytics, and Operations.

As a senior contributor, you will guide insights, develop actionable recommendations, and mentor teammates while