Platform Integration Lead - Utility Programs

Duke Energy; Raleigh (NC); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Residential Solutions, the non-regulated arm of Duke Energy, is expanding a new platform to support regulated programs and customer incentives. You will own integration of utility programs into the customer-facing application, coordinating with program owners and stakeholders to deliver access to savings and energy services.

You will lead cross-functional efforts, develop budgets, and shape long-term product plans while aligning with regulatory requirements across jurisdictions.

Qualifications

• Bachelor's degree or higher in a related field and 5+ years of experience.
• Experience coordinating cross-functional initiatives and governance routines.
• Strong financial and business acumen with ability to translate insights into strategy.
• Proven ability to manage projects, timelines, and executive-level communications.

Responsibilities

• Analyze and understand customer benefits and rebates from regulated programs.
• Collaborate with program product owners to define eligibility and benefits.
• Lead workshops with stakeholders to drive deliverables and align plans.
• Set objectives and execute integration strategies for utility programs in the customer app.
• Develop marketing campaigns with product stakeholders when applicable.
• Create customer journey maps and process flows.
• Develop and evaluate metrics to improve lead generation and sales effectiveness.
• Analyze market research to steer strategy and resource allocation.
• Lead campaign planning, measure performance, and influence customer satisfaction.
• Manage profitable products and services with internal and external stakeholders.
• Balance regulatory and non-utility opportunities across jurisdictions.
• Develop long-term product plans and budgets; understand EM&V reports.
• Oversee capital and O&M budgets for products and services.
• Push for promotional strategies and expanded offers; monitor regulatory activity.
• Manage vendor relationships with minimal supervision.

Skills

Strategic planning

Cross-functional collaboration

Project management

Financial acumen

PowerPoint skills

Communication skills

Leadership

Analytical thinking

Change management

Stakeholder management

Education

Bachelor's Degree in Engineering, Business, Finance, or related

Master's Degree in Marketing, Engineering, or MBA

Tools

PowerPoint

Job description

Residential Solutions, the non-regulated arm of Duke Energy, is expanding a new platform to support regulated programs and customer incentives. You will own integration of utility programs into the customer-facing application, coordinating with program owners and stakeholders to deliver access to savings and energy services.

You will lead cross-functional efforts, develop budgets, and shape long-term product plans while aligning with regulatory requirements across jurisdictions.