Platform Innovation Lead: AI & Automation (ServiceNow)

Kiewit

Omaha (NE)

On-site

USD 130,000 - 190,000

Full time

5 days ago

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Comprehensive benefits package

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Job summary

Kiewit is seeking a Senior Platform Innovation Lead to drive the strategic evolution of the ServiceNow platform, translating AI, automation, predictive intelligence, integrations, and analytics into scalable solutions with measurable outcomes. Collaboration with product, architecture, engineering, and operations will embed innovation into the platform roadmap and delivery.

The role focuses on value, adoption, and outcomes, guiding initiatives from concept to production while aligning with

Qualifications

3+ years of hands-on Experience with ServiceNow operations and systems administration
Strong knowledge of the ServiceNow platform, modules, and ecosystem
Experience with AI and machine-learning concepts (practical application)
Background in automation strategy, workflow optimization, and enterprise integrations
Ability to translate technical capabilities into clear business value
Skilled in developing business cases, ROI models, and value-realization frameworks
Proven ability to influence stakeholders without direct authority
Strong strategic thinking paired with an execution-focused mindset
Excellent communication skills across technical and business audiences

Responsibilities

Define and maintain a ServiceNow innovation roadmap aligned with enterprise strategy
Identify and prioritize high-value opportunities across AI/GenAI, predictive intelligence, workflow automation, and analytics
Ensure initiatives align with business priorities and platform direction
Partner with Product and Architecture to integrate innovation into the core roadmap
Evaluate and operationalize AI-driven workflows, predictive models, and ML use cases
Identify opportunities to reduce manual effort, improve decision-making, and enhance user experience
Ensure solutions are scalable, sustainable, and widely adopted
Define high-impact use cases tied to measurable outcomes
Build business cases and ROI models to support prioritization
Evaluate initiatives based on value potential, feasibility, adoption likelihood
Ensure all innovation efforts have clear value hypotheses and measurable results
Identify and drive strategic integrations (ERP, HRIS, security platforms)
Partner with Architecture to define scalable integration patterns
Ensure integrations support enterprise strategy and long-term sustainability
Lead pilot programs and proofs of concept
Validate business value, user adoption, and technical feasibility
Transition successful pilots into the product backlog or standardized capabilities
Ensure efficient movement from concept to production
Establish responsible innovation practices, especially for AI and automation
Ensure alignment with architecture standards, security, and data privacy
Define guardrails for AI usage and automation decision-making
Balance innovation speed with risk management
Cross-functional leadership & influence across platform roles
Feed validated opportunities into Product Management
Partner with Architecture for feasibility and alignment
Guide Engineering on emerging patterns
Enable Customer Success/Business Analysis to drive adoption
Align with Operations for stable rollout