Product Manager, ServiceNow

Kiewit; Omaha (NE); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Comprehensive benefits package

Retirement with matching

Job summary

Kiewit is seeking a Senior Platform Innovation Lead to drive the strategic evolution of the ServiceNow platform, translating AI, automation, predictive intelligence, integrations, and analytics into scalable solutions with measurable outcomes. Collaboration with product, architecture, engineering, and operations will embed innovation into the platform roadmap and delivery.

The role focuses on value, adoption, and outcomes, guiding initiatives from concept to production while aligning with

Qualifications

• 3+ years of hands-on Experience with ServiceNow operations and systems administration
• Strong knowledge of the ServiceNow platform, modules, and ecosystem
• Experience with AI and machine-learning concepts (practical application)
• Background in automation strategy, workflow optimization, and enterprise integrations
• Ability to translate technical capabilities into clear business value
• Skilled in developing business cases, ROI models, and value-realization frameworks
• Proven ability to influence stakeholders without direct authority
• Strong strategic thinking paired with an execution-focused mindset
• Excellent communication skills across technical and business audiences

Responsibilities

• Define and maintain a ServiceNow innovation roadmap aligned with enterprise strategy
• Identify and prioritize high-value opportunities across AI/GenAI, predictive intelligence, workflow automation, and analytics
• Ensure initiatives align with business priorities and platform direction
• Partner with Product and Architecture to integrate innovation into the core roadmap
• Evaluate and operationalize AI-driven workflows, predictive models, and ML use cases
• Identify opportunities to reduce manual effort, improve decision-making, and enhance user experience
• Ensure solutions are scalable, sustainable, and widely adopted
• Define high-impact use cases tied to measurable outcomes
• Build business cases and ROI models to support prioritization
• Evaluate initiatives based on value potential, feasibility, adoption likelihood
• Ensure all innovation efforts have clear value hypotheses and measurable results
• Identify and drive strategic integrations (ERP, HRIS, security platforms)
• Partner with Architecture to define scalable integration patterns
• Ensure integrations support enterprise strategy and long-term sustainability
• Lead pilot programs and proofs of concept
• Validate business value, user adoption, and technical feasibility
• Transition successful pilots into the product backlog or standardized capabilities
• Ensure efficient movement from concept to production
• Establish responsible innovation practices, especially for AI and automation
• Ensure alignment with architecture standards, security, and data privacy
• Define guardrails for AI usage and automation decision-making
• Balance innovation speed with risk management
• Cross-functional leadership & influence across platform roles
• Feed validated opportunities into Product Management
• Partner with Architecture for feasibility and alignment
• Guide Engineering on emerging patterns
• Enable Customer Success/Business Analysis to drive adoption
• Align with Operations for stable rollout

Skills

ServiceNow expertise

Hands-on ServiceNow ops

AI/ML concepts

Automation strategy

Business value translation

ROI modeling

Stakeholder influence

Strategic thinking

Communication skills

Education

Bachelor’s degree or equivalent

Job description

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Market:Corporate Home Office

Employment Type:Full Time

Position Overview

The Senior Platform Innovation Lead is responsible for driving the strategic evolution of the ServiceNow platform by identifying, validating, and operationalizing advanced capabilities that deliver measurable business value. This role focuses on translating emerging technologies—including AI, automation, predictive intelligence, integrations, and analytics—into practical, scalable solutions with clear outcomes.

Operating at the intersection of strategy, technology, and value realization, this role ensures innovation efforts move beyond exploration into adoption and measurable impact. The position partners closely with product, architecture, engineering, and operations teams to embed innovation into the core platform roadmap and delivery model.

This role is distinct in that it:

Focuses on what is possible and valuable, rather than how solutions are built

Prioritizes future capabilities and strategic evolution, not current demand execution

Emphasizes use cases, outcomes, and adoption, not technical implementation

Success requires disciplined focus on:

Value over novelty

Adoption over experimentation

Outcomes over activity

District Overview

KiewitTechnologyGroup builds solutions to enable and support our company's expansive operations. Our mission is to deliver projectscheduleand cost certainty by employingtechnologydesigned by and for the construction industry. Our teamutilizessystems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decisions.

Location

This is a full time in office role located on our LaVista, NE campus.

Responsibilities

The Senior Platform Innovation Lead drives the strategic evolution of the ServiceNow platform by identifying, validating, and operationalizing advanced capabilities that deliver measurable business value. The role translates emerging technologies—AI, automation, predictive intelligence, integrations, and analytics—into practical, scalable solutions with clear outcomes. Operating at the intersection of strategy, technology, and value realization, this position ensures innovation moves beyond exploration into adoption and impact. The role partners with product, architecture, engineering, and operations to embed innovation into the platform roadmap.

Define and maintain a ServiceNow innovation roadmap aligned with enterprise strategy

Identify and prioritize high‑value opportunities across AI/GenAI, predictive intelligence, workflow automation, and analytics

Ensure initiatives align with business priorities and platform direction

Partner with Product and Architecture to integrate innovation into the core roadmap

2. AI, Automation & Advanced Capabilities

Evaluate and operationalize AI‑driven workflows, predictive models, and machine‑learning use cases

Identify opportunities to reduce manual effort, improve decision‑making, and enhance user experience

Ensure solutions are scalable, sustainable, and widely adopted

Define high‑impact use cases tied to measurable outcomes

Build business cases and ROI models to support prioritization

Evaluate initiatives based on value potential, feasibility, and adoption likelihood

Ensure all innovation efforts have clear value hypotheses and measurable results

Identify and drive strategic integrations (ERP, HRIS, security platforms)

Partner with Architecture to define scalable integration patterns

Ensure integrations support enterprise strategy and long‑term sustainability

5. Experimentation, Pilots & Scaling

Lead pilot programs and proofs of concept

Validate business value, user adoption, and technical feasibility

Transition successful pilots into the product backlog or standardized capabilities

Ensure efficient movement from concept to production

6. Governance & Responsible Innovation

Establish responsible innovation practices, especially for AI and automation

Ensure alignment with architecture standards, security, and data privacy

Define guardrails for AI usage and automation decision‑making

Balance innovation speed with risk management

7. Cross‑Functional Leadership & Influence

Collaborate across platform roles to ensure successful adoption

Feed validated opportunities into Product Management

Partner with Architecture for feasibility and alignment

Guide Engineering on emerging patterns

Enable Customer Success/Business Analysis to drive adoption

Align with Operations for stable rollout

Qualifications

Bachelor’s degree in a related field or equivalent work experience

3+ years of hands‑on experience with ServiceNow operations and systems administration, including recent work within the past 4 years

Strong knowledge of the ServiceNow platform , modules, and ecosystem

Experience with AI and machine‑learning concepts (practical application, not data‑science depth)

Background in automation strategy , workflow optimization, and enterprise integrations

Ability to translate technical capabilities into clear business value

Skilled in developing business cases, ROI models, and value‑realization frameworks

Proven ability to influence stakeholders without direct authority

Strong strategic thinking paired with an execution‑focused mindset

Excellent communication skills across both technical and business audiences

Success Criteria

Success in this role is measured by outcomes, not activity:

Business Value Realization

Demonstrated ROI from implemented innovations

Reduction in manual effort and operational cost

High adoption of new capabilities

Increased platform utilization across the enterprise

Operational Impact

Percentage of processes successfully automated

Improvements in cycle time, efficiency, and throughput

Innovation Effectiveness

Pilot solutions consistently transitioned into scalable production capabilities

Delivery of stable, non‑experimental, enterprise‑ready solutions #LI-AK1

Other Requirements:

• Work productively and meet deadlines timely
• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
• May work at various different locations and conditions may vary.

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Equal Opportunity Employer, including disability and protected veteran status.

There’s no limit to what you’ll do at Kiewit. Whether you’re building or supporting projects that provide communities with dependable energy, safe transportation, clean water, or access to health care, the work you do will positively impact people’s lives for generations to come.

Here you’ll have endless opportunities to expand your expertise through on-the-job experience and internal and external training and development opportunities.

We offer our full-time staff employees a comprehensive benefits package that’s among the best in our industry.From top-tier health care programs to employee assistance programs and retirement planning, we aim to provide you with the tools you need to be successful in the areas of life that matter most to you.

Kiewit is an equal-opportunity employer, and we believe a diverse workforce is vital to the success of our business. We continue our efforts to attract, develop and retain employees from all backgrounds who are passionate about our industry.

We are committed to veteran and military hiring and will consider relevant military experience as equivalent to qualification requirements.

Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs
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