Platform Experience Tech Writer — Enablement

Content Creators

Waltham, Northern (MA, KY)

Hybrid

USD 94,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Health plans

401(k) plan with company match

ESPP

Donations matching

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Technical Writer to join the Product Content organization. You will partner with product managers, engineers, and developer experience teams to deliver tutorials, learning paths, and best practices that help customers move from getting started to production.

You will work with modern web technologies to translate complex concepts into practical guidance for developers, administrators, and solution builders, shaping content strategy and maintaining documentation across

Qualifications

BA/BS or higher in technical writing, technical communication, English, journalism, or rhetoric.
Experience with content development life cycles and processes.

Responsibilities

Create guidance, tutorials, learning paths, and best practices for customers building on the platform.
Build applications and prototypes to understand customer challenges and opportunities.
Translate complex concepts into approachable, actionable guidance for developers and admins.
Plan, create, and maintain user-focused technical documentation for multiple features.
Contribute to evolving content strategy and writing standards.