ServiceNow Technical Writer / Process Documentation Analyst

TheCorporate; Oakland (CA); Hybrid; USD 74,000 - 148,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

TheCorporate in Oakland, CA seeks a ServiceNow Technical Writer / Process Documentation Analyst to support a Remedy-to-ServiceNow migration. The role will create and maintain ITSM process documentation, workflows, SOPs, process maps, governance materials, and operational guides.

You will translate requirements and configurations into clear documentation, analyze workflows, collaborate with Process Owners, SMEs, and technical teams, and ensure version control, governance, and audit readiness

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years in technical writing, process documentation, business analysis, or ITSM.
• 3+ years of hands-on ServiceNow process documentation experience – REQUIRED.
• Strong ServiceNow, ITSM, and ITIL knowledge.
• Experience documenting workflows, processes, roles, approvals, and integrations.
• Strong technical writing, communication, and process-analysis skills.
• Proficiency with Word, Visio, SharePoint, PowerPoint, and Microsoft 365.

Responsibilities

• Develop ServiceNow ITSM processes, SOPs, work instructions, user guides, and process maps.
• Convert and update legacy BMC Remedy documentation for ServiceNow.
• Translate requirements, user stories, and ServiceNow configurations into clear documentation.
• Analyze workflows, roles, approvals, integrations, and processes.
• Work with Process Owners, Product Owners, SMEs, and technical teams.
• Maintain documentation standards, version control, governance, and audit readiness.
• Support ServiceNow implementation, testing, and operational readiness.

Skills

Technical writing

Process documentation

Business analysis

ITSM

ServiceNow

Education

Bachelor’s degree or equivalent experience

Tools

Word

Visio

SharePoint

PowerPoint

Microsoft 365

Job description

Location: Oakland, CA
Job Type: Contract | Hybrid
Duration: September 14, 2026 - December 31, 2026
Travel: Approximately 10%

Role Summary

Seeking a ServiceNow Technical Writer / Process Documentation Analyst to support a transition from BMC Remedy to ServiceNow. The role will create and maintain ITSM process documentation, workflows, SOPs, process maps, governance materials, and operational guides.

Key Responsibilities

• Develop ServiceNow ITSM processes, SOPs, work instructions, user guides, and process maps.
• Convert and update legacy BMC Remedy documentation for ServiceNow.
• Translate requirements, user stories, and ServiceNow configurations into clear documentation.
• Analyze workflows, roles, approvals, integrations, and processes.
• Work with Process Owners, Product Owners, SMEs, and technical teams.
• Maintain documentation standards, version control, governance, and audit readiness.
• Support ServiceNow implementation, testing, and operational readiness.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years in technical writing, process documentation, business analysis, or ITSM.
• 3+ years of hands-on ServiceNow process documentation experience - REQUIRED.
• Strong ServiceNow, ITSM, and ITIL knowledge.
• Experience documenting workflows, processes, roles, approvals, and integrations.
• Strong technical writing, communication, and process-analysis skills.
• Proficiency with Word, Visio, SharePoint, PowerPoint, and Microsoft 365.

Preferred

• BMC Remedy-to-ServiceNow migration experience.
• Utility or regulated-industry experience.
• Audit, SOX, cybersecurity, or compliance documentation experience.
• ITIL, ServiceNow, CBAP/CCBA, or technical-writing certification.

Ideal Candidate

A ServiceNow Technical Writer / Business Analyst with strong hands-on experience creating ServiceNow ITSM process documentation, especially someone who has worked on a Remedy-to-ServiceNow migration.

Skills: sox,readiness,writer,bmc remedy,documentation,itil,guides,approvals,maps,servicenow,writing