Platform Engineer, End Point & End User Computing

Oakland Community College; Auburn Hills (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Oakland Community College is seeking an experienced IT professional to implement and maintain enterprise client platform solutions, including VDI environments, endpoint management, printing & faxing, classroom technologies, and Microsoft 365 services.

You will work under the Senior Client Services Platform Engineer to deliver platform projects, maintain configurations, and support end-user computing infrastructure for OCC staff, faculty, and students.

Qualifications

• Associate degree or 5+ years of position relevant experience, with at least 2 years supporting enterprise endpoint solutions.
• Experience in higher education environments preferred.
• Strong customer service and communication skills.

Responsibilities

• Work with IT to meet end user computing and classroom technology needs for staff, faculty, and students.
• Acquire, maintain, and expand knowledge of products and support standards to provide accurate solutions.
• Review IT trouble tickets and service requests; analyze and improve customer service.
• Develop and communicate user/technical service procedures for supported products/services.
• Create and maintain enterprise technical documentation and configuration standards.
• Participate in campus committees and contribute to initiatives.
• Develop configuration standards for endpoint and classroom technologies aligned with security policies.
• Evaluate vendor proposals and conduct technical due diligence for platform acquisitions.
• Mentor with Senior Engineer to grow technical and professional capabilities.
• Assist in maintaining existing enterprise client service platforms.
• Execute project tasks within timelines and quality standards.

Skills

Endpoint management

Windows OS

Microsoft 365

Intune

SCCM

VMware Horizon View

vSphere/vCenter/vSAN

Automation

Networking basics

Communication

customer service

Education

Associate degree in computer information systems

Bachelor's degree in Information Systems preferred

Tools

Intune

SCCM

Microsoft 365

VMware Horizon View

vSphere

vCenter

vSAN

Job description

Implements and maintains enterprise client platform solutions including VDI environments, endpoint management, enterprise printing & faxing, classroom technologies, and Microsoft 365 services. Works under direction of Senior Client Services Platform Engineer to deliver platform projects, maintain configurations, and support end-user computing infrastructure.This description is intended to indicate the types of duties and responsibilities requested of the employee assigned this title. It is not intended to be an exhaustive list of all the duties and responsibilities that may be required:

1. Work with Information Technologies to meet the needs of end user computing and classroom technologies for OCC staff, faculty and students.
2. Acquires, maintains, and expands knowledge of relevant product offerings, current support standards, and methods of support delivery to provide technically accurate solutions; ensures security procedures are implemented and enforced.
3. Reviews IT trouble tickets and service requests; analyzes, draws conclusions, and provides recommendations that strive for continuous improvement of customer service.
4. Develops, defines, and communicates user/technical service procedures for products/services supported by OCC.
5. Create and maintain enterprise technical documentation including, configuration standards, and technical guides.
6. Serves on appropriate committees; participates in development of campus initiatives.
7. Develop configuration standards and technical specifications for endpoint and classroom technologies aligned with business requirements and security policies.
8. Evaluate vendor proposals and conduct technical due diligence for platform technology acquisitions.
9. Seek feedback and mentoring from Senior Client Services Platform Engineer to develop technical and professional capabilities.
10. Help to maintain existing enterprise client service platforms.
11. Execute assigned project tasks within established timelines and quality standards.
12. Performs other related duties, as assigned.
13. Ability to work additional hours, as needed.

• Proficiency with endpoint hardware, Microsoft operating systems, MS productivity tools, including standardized image creation and software packaging.
• Knowledge of endpoint management platforms, such as Intune, SCCM, and Microsoft 365 services (Teams, SharePoint, OneDrive), with the ability to configure, deploy, and maintain these solutions.
• Experience with virtualization and VDI technologies, including Omnissa Horizon View, App Volumes, Thin Apps, RDS hosts, and Dynamic Environment Manager (DEM).
• Familiarity with VMware infrastructure, including vSphere, vCenter, and vSAN.
• Understanding of LAN/WAN architecture and network operations relevant to endpoint and platform performance.
• Ability to execute automation workflows for provisioning, software deployment, and configuration management.
• Skill in monitoring platform performance, identifying issues, and implementing resolutions proactively.
• Commitment to continuous learning, staying current with emerging technologies in endpoint management and the Microsoft 365 ecosystem.
• Strong verbal and written communication skills for technical and non-technical audiences.

• Demonstrated customer service excellence, modeling professionalism and a strong support orientation.
• Ability to build effective working relationships across IT teams, service areas, and organizational levels.
• Experience collaborating with cross-functional teams on platform integration, deployment, and operational initiatives.
• Capability to support vendor coordination, including requirements gathering and issue escalation.
• Proficient in planning and project management, ensuring timely and accurate execution of platform engineering tasks.
• Ability to identify opportunities for optimization and automation, contributing to continuous improvement efforts.
• Commitment to developing expertise in assigned platform technologies through hands-on work and formal training.

EDUCATION:

Associates degree in computer information systems or related degree; OR five (5) or more years of position relevant experience including at least two (2) years of experience supporting enterprise endpoint solutions (these experiences may run concurrently with the experience requirements below). Bachelor's degree (Information Systems or related field preferred) preferred.

EXPERIENCE:

Three (3) years of experience in Information Technologies, including at least two (2) years of experience supporting enterprise endpoint or end user computing solutions. Experience with higher education environments preferred.