Desktop Engineer

SKIN AND CANCER INSTITUTE; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Skin and Cancer Institute is seeking an experienced IT Support Specialist to provide day-to-day technical assistance to staff, manage hardware, software, and network issues, and assist with onboarding and offboarding. The role requires 5+ years in IT, certifications or a technical degree, strong interpersonal skills, and willingness to travel up to 50% within NV and AZ to support field operations.

You will configure desktops, mobile devices, and cloud apps (Office 365), maintain documentation,

Qualifications

• 5+ years of related IT experience.
• Certifications or technical degree required.
• Experience with end-user hardware, software, and services.

Responsibilities

• Provide day-to-day technical support for hardware, software, and network issues.
• Install, configure, and troubleshoot desktops, laptops, servers, printers, and mobile devices.
• On-boarding/off-boarding procedures and identity management setup.
• Maintain IT assets, backups, and security patches.
• Provide user training and guidance as needed.
• Document processes and maintain knowledge base.

Skills

Interpersonal skills

Attention to detail

Physical stamina

Customer service

Education

Technical degree or certifications

Tools

MS Office 365

Desktop imaging tools

Device management solutions

Networking basics

Job description

• Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware.
• Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
• Maintains file and other data integrity for traditional and cloud-based systems
• Strong understanding of MS Office 365 applications
• Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
• Play critical role in executing core procedures to support on-boarding/off boarding & provisioning of services from computer set-up to Identity Management set-up & administration
• Participate in deploying and maintaining computer & device management/software push solutions
• Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
• Technical Support: Provide prompt and efficient technical assistance to end users via various communication channels (phone, email, chat) regarding hardware, software, and network-related problems, as well as mobile technology devices.
• Troubleshooting: Identify and diagnose technical issues, determining the root cause of problems and implementing appropriate solutions. This may involve remote troubleshooting or on-site visits.
• Help Desk Management: Track support tickets and ensure accurate and detailed documentation of issues and resolutions by IT Consultants.
• System Maintenance: Working with IT Consultants, perform routine maintenance tasks, such as software updates, system backups, and security patches to ensure optimal performance and security of computer systems.
• User Training and Guidance: Conduct training sessions and provide user guidance on basic computer operations, software applications, and IT security best practices to enhance end-user knowledge and productivity.
• Hardware and Software Deployment: Assist with the installation, configuration, and deployment of computer hardware, software, and peripherals for new employees or system upgrades.
• Network Support: Support network connectivity issues, including troubleshooting network equipment (routers, switches) and assisting with network configuration and administration.
• Documentation and Knowledge Base: Create and maintain technical documentation, FAQs, and knowledge base articles to facilitate self-service troubleshooting for end-users and enhance the efficiency of the support process.
• IT Asset Management: Track and manage IT assets, including inventory management, software licensing, and equipment maintenance.
• Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
• Perform procedures to support Compliance requirements (SOX, ISO, and other)
• Create documentation of internal procedures and Client-facing Help Guides
• Participate in process definition to support changes in maturity as Skin and Cancer grows
• Provide support for office-based and remote personnel
• Travel 50% In NV & AZ

Requirements

• 5+ years of related IT work experience
• Computer support related certifications or technical degree
• Experience with support, set-up, and administration of typical end-user hardware, software, and services
• Experience with desktop imaging or device management solutions
• Strong interpersonal skills and ability to work in a fast-paced environment
• Strong attention to detail
• Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment