Systems Technician

Cyod; Chandler (AZ); On-site; USD 33,062 - 37,195; Full time

Job summary

Cyod in Chandler, AZ is looking for a Systems Technician to support end-user services and devices. The role involves both project participation and hands-on systems support, ensuring a seamless experience for users.

Applicants should have 2-3 years of experience in a large-scale environment, knowledge of Microsoft Windows and Mac OS, and familiarity with Intune. The position offers a competitive salary of $24-27/hour and a dynamic working environment.

Qualifications

• 2-3 years supporting end-user devices in a large-scale enterprise environment.
• Experience with Microsoft Windows OS and Mac OS.
• Understanding of Intune and other MDMs.

Responsibilities

• Provide onsite and remote support for end-users and devices.
• Manage device lifecycles and enforce global standards.
• Optimize video conferencing solutions for hybrid workforce.

Skills

End-User Support

Microsoft Windows OS

Mac OS

Microsoft Intune

Video Conferencing Solutions

Azure Active Directory

Education

Bachelor’s degree in Computer Science or related field

Microsoft 365 Certified: Endpoint Administrator Associate

ITIL Foundation v4

Tools

ServiceNow

Microsoft Defender for Endpoint

Job description

Systems Technician (End User Compute)

Location: Chandler, AZ (Onsite)

Salary - $24-27/hour

Position Summary

As a Systems Technician on the End User Compute team, you will participate in engineering efforts to provide secure and highly available end-user services and devices. Your role is a blend of high-impact project participation and hands‑on systems support. Whether you are troubleshooting complex issues, deploying technology, or helping teammates, your goal is to ensure a seamless and secure experience for every user. You don’t just maintain the status quo—you anticipate growth and build the solutions to meet it.

Essential Duties and Responsibilities

• In-Person and Remote Support – Be onsite support for local teammates, projects, and tasks, while also supporting remote users & devices globally.
• Device Lifecycle Management: Evaluate, define, and enforce global standards for end-user hardware and software, ensuring a high-performance and ergonomic fleet.
• Deployment Architecture: Leverage and maintain automated deployment frameworks (e.g., Autopilot, Intune, Entra) to ensure seamless device provisioning and a "zero-touch" user experience.
• Modern Workspace Innovation: Support, maintain, and optimize next-generation A/V and video conferencing solutions (e.g., Microsoft Teams Rooms, Cisco, Zoom Rooms) to support a hybrid workforce.
• Infrastructure Oversight: Proactively monitor and maintain the health of the EUC infrastructure environment, identifying potential bottlenecks before they impact productivity.
• Asset Governance: Participate in and maintain inventory management strategies, ensuring lifecycle data is accurate, and hardware refreshes are executed on schedule.
• Security & Compliance: Ensure all EUC activities align with InfoSec policies and organizational frameworks, maintaining strict adherence to Change Management and Incident Management protocols.
• Continuous Improvement: Proactively recommend hardware or software enhancements to address recurring issues and drive operational efficiency.
• Knowledge Management: Reference and maintain comprehensive technical documentation for new and existing solutions;

Required Skills and Abilities

• Experience:
  • 2-3 years supporting end‑user devices and users in a large‑scale (e.g., 5,000+ users) enterprise environment.
  • 2-3 years of experience with Microsoft Windows OS and Mac OS
  • Experience with Microsoft Intune and working in a global (multi‑country) environment.
• Technical Expertise:
  • Modern Device Management: Understanding of Intune or other MDMs (SCCM, JAMF, etc.)
  • Deployment Experience: Understanding of Windows Autopilot, Apple Business Manager, and Zero‑Touch Provisioning.
  • OS Lifecycle & Support: Understanding of Windows 10/11 and macOS architecture, including registry editing, profile management, and update ring
  • Experience implementing video conferencing and AV solutions
  • Access Management: Experience with Azure Active Directory (Entra ID), including Conditional Access policies, Group Policy Objects (GPOs), and RBAC.
  • Endpoint Security: Experience managing antivirus/EDR solutions (e.g., Microsoft Defender for Endpoint), BitLocker encryption, and vulnerability remediation.
  • Compliance: Ability to translate InfoSec requirements into technical configurations (e.g., CIS Benchmarks or NIST standards).
  • Experience in ServiceNow or ITSM ITIL based ticketing system.
• Soft Skills:
  • Exceptional interpersonal, verbal, and written communication skills.
  • Proven analytical and problem‑solving skills.
  • Ability to effectively prioritize and execute tasks in a high‑pressure environment.
  • Ability to build strong, trusting relationships with technical and non‑technical staff.
  • A self‑starter, highly motivated, and naturally curious, with a customer‑centric mindset.

Education & Certification Preferences

• Education: Bachelor’s degree in Computer Science, Information Systems, Business, or a related field of study is required.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
• ITIL Foundation v4 (for process and framework alignment)