Platform Engineer: AI Guardrails on OpenShift

Bank of America Corporation; Pennington (NJ); On-site; USD 103,000 - 180,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Benefits eligible

Job summary

Bank of America is seeking a senior platform engineer to own the deployment, configuration, and day‑to‑day support of an enterprise OpenShift‑based AI guardrails platform integrated with GenAI workloads. You will ensure availability, low latency, and rapid recovery while coordinating with vendor teams, security, and application owners.

The role emphasizes hands‑on production ownership, cross‑functional leadership, and driving engineering standards across global teams in a regulated financial

Qualifications

• 10+ years of software, systems, or platform engineering experience supporting production applications.
• Bachelor's or Master's degree in Computer Science, Data Science, MIS, or equivalent experience.
• Hands‑on experience deploying and operating workloads on Red Hat OpenShift or Kubernetes in production.
• Experience supporting third‑party/vendor enterprise platforms end to end, including installs, upgrades, patching, and vendor escalations.
• Strong Linux (RHEL) administration and troubleshooting skills.
• Experience with Helm, container registries, and CI/CD pipelines.
• Scripting and automation experience with Python, Bash, or similar.
• Experience with infrastructure and application observability tools such as Splunk, Dynatrace, Prometheus, or Grafana.
• Working knowledge of enterprise security controls, including TLS certificates and trust stores, secrets management, SSO/OAuth, and role‑based access.
• Experience with high availability, capacity planning, performance tuning, and disaster recovery for production platforms.
• Experience working in Agile environments.
• Proven ability to lead technical initiatives and influence stakeholders.
• Strong analytical, problem‑solving, and communication skills.

Responsibilities

• Deploy, configure, upgrade, and support vendor applications on on‑premises OpenShift using Helm and CI/CD pipelines.
• Manage OpenShift namespaces, resource quotas, storage, networking, routes, and network policies.
• Onboard vendor container images and Helm charts into internal registries and drive remediation of image vulnerability findings.
• Own platform availability, performance, and capacity, including scaling, latency, and throughput for services in the production request path.
• Build and maintain infrastructure and application monitoring, logging, and alerting (e.g., Splunk, Dynatrace, Prometheus, Grafana).
• Lead production incident response, root cause analysis, and permanent fixes; manage vendor escalations through resolution.
• Implement and maintain security controls, including TLS certificates, secrets management, SSO/OAuth integration, encryption, and access management.
• Design, document, and test high availability, backup, and disaster recovery/contingency procedures.
• Automate environment builds, deployments, and code promotion across development, test, and production.
• Create and maintain runbooks and support documentation, and transition operational support to production support teams.
• Support application teams onboarding to the platform and troubleshoot integration issues (APIs, authentication, connectivity).
• Mentor engineers and drive engineering standards across internal, offshore, and vendor teams.

Skills

Architecture

Technical Strategy Development

DevOps Practices

Analytical Thinking

Automation

Solution Design

Application Development

Collaboration

Data Management

Risk Management

Influence

Result Orientation

Solution Delivery Process

Testing / QA

Communication

Education

Bachelor's or Master's degree in Computer Science, Data Science, MIS, or equivalent experience

Tools

OpenShift

Kubernetes

Helm

CI/CD Pipelines

Container Registries

Job description

Bank of America is seeking a senior platform engineer to own the deployment, configuration, and day‑to‑day support of an enterprise OpenShift‑based AI guardrails platform integrated with GenAI workloads. You will ensure availability, low latency, and rapid recovery while coordinating with vendor teams, security, and application owners.

The role emphasizes hands‑on production ownership, cross‑functional leadership, and driving engineering standards across global teams in a regulated financial