Platform Engineer

SolutionHealth; Manchester (NH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

Disability & life insurance

Job summary

SolutionHealth is seeking a Platform Engineer in Manchester, NH to ensure reliable operation and continuous improvement of enterprise platform services across cloud and on‑prem environments. You will manage servers, storage, virtualization, backups, monitoring, and related technologies, collaborating with IT teams and vendors.

Required is an Associate degree or equivalent, 3+ years of related experience, and relevant certifications; SQL, email services, and automation familiarity are a plus.

Qualifications

• Associate degree, technical certificate, or equivalent IT training.
• 3+ years of directly related IT infrastructure operations experience.
• Knowledge of servers, virtualization, storage, backups, and monitoring.
• Familiarity with SQL, email services, and automation is a plus.

Responsibilities

• Independently support daily operation, monitoring, maintenance, and improvement of enterprise platform services.
• Execute incident response, service restoration, and change implementations.
• Maintain documentation, work notes, and procedures for assigned platforms.
• Collaborate with cybersecurity, application teams, vendors, and stakeholders.

Skills

IT infrastructure operations

Systems administration

Cloud & on-prem

Server virtualization

Backup & monitoring

Education

Associate degree

Technical certificate

IT training program

Equivalent experience

Tools

SQL platforms

Email systems

Monitoring tools

Cloud services

Job description

*This position is not eligible for employer-sponsored work authorization now or in the future. Applicants who require sponsorship will not be considered.

*Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process.

*Must live local to Manchester/Nashua NH

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The Platform Engineer is the second tier in the Platform Services engineering career ladder and serves as a fully contributing individual contributor responsible for the reliable operation, administration, implementation, and continuous improvement of enterprise platform services. This role is one level above the Associate Platform Engineer and is expected to perform work with greater independence, technical depth, judgment, and accountability. Reporting to the Manager, IT Platform Services, the Platform Engineer supports and maintains infrastructure platforms across cloud and on-premise environments, including servers, virtualization, storage, data center technologies, cloud services, SQL platforms, email services, monitoring tools, automation tools, backup platforms, and related technologies that support clinical, administrative, and business operations. The Platform Engineer independently executes assigned operational, project, lifecycle, and service management responsibilities while escalating appropriately for complex architecture, design, or high-risk decisions. This role troubleshoots incidents, fulfills service requests, implements approved changes, supports patching and upgrades, contributes to automation and standardization, maintains accurate documentation, and partners with peer IT teams, cybersecurity, application teams, vendors, and business stakeholders. The position demonstrates the organization’s mission, values, and standards of behavior while serving as a dependable technical resource and developing toward more advanced senior engineering responsibilities within the tiered Platform Services role structure.

What You’ll Do:

• Independently support daily operation, monitoring, maintenance, documentation, and improvement of assigned enterprise platform services under the direction of the Manager, IT Platform Services
• Perform service requests, operational checks, ticket updates, monitoring reviews, backup validations, patch follow-up tasks, capacity reviews, and troubleshooting activities within assigned scope
• Apply documented procedures, standards, implementation plans, change controls, access requirements, validation steps, and escalation paths to ensure safe and reliable work execution
• Participate in and execute assigned incident response, service restoration, request fulfillment, change implementation, project support, maintenance windows, and lifecycle activities
• Escalate incidents, risks, failed procedures, unclear requirements, security concerns, capacity issues, service dependencies, or potential patient care impacts promptly and accurately
• Maintain accurate work notes, knowledge articles, support procedures, inventory records, diagrams, and operational documentation for assigned platform services
• Administer and support physical and virtual server, storage, backup, monitoring, data center, cloud, SQL, email, and infrastructure management tasks within assigned scope
• And more.

Education:

Associate degree, technical certificate, completion of a relevant IT training program, or equivalent combination of education, certifications, and hands-on technical experience.

Experience:

Minimum of three (3) years of directly related IT infrastructure operations, systems administration, cloud, server, storage, virtualization, SQL, email, data center, automation, backup, monitoring, or related platform engineering experience.

Licensure/certification:

Relevant infrastructure, cloud, Microsoft, virtualization, server, storage, database, cybersecurity, automation, or related technical certification; or ability to obtain an approved role-relevant certification within 12 months of hire. ITIL Foundation certification within 12 months of hire.

Knowledge:

Working knowledge of enterprise infrastructure concepts, including servers, operating systems, virtualization, storage, backup, monitoring, networking dependencies, cloud services, SQL platforms, email services, secure configuration practices, service dependencies, and operational risk management.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage