Platform & Data Documentation Specialist

Rippling; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Rippling is seeking a Technical Writer for our Platform and Data offerings to create, maintain, and enhance help documentation and training material for our platform and data products. You will translate complex concepts into clear, educational content that resonates with learners.

You will write for diverse audiences—from HR personas to engineers—collaborating with Product, Engineering, and Customer Experience teams to close knowledge gaps and improve self-service.

Qualifications

• Minimum 1–3 years of experience creating technical product documentation for a complex, data-centric platform or product suite.
• Experience managing complex projects with multiple stakeholders in a fast-paced environment.
• Experience testing product functionality and documentation for technical accuracy.
• Proficiency in writing structured content using variables and metadata for context-sensitive material.

Responsibilities

• Create user documentation, migration guides, reference material, and tutorials for Rippling platform and Data Cloud offerings.
• Collaborate with Product, Engineering, and Customer Experience teams to identify knowledge gaps and improve self-serve content.
• Incorporate structured content principles for single-sourcing information across locations and audiences, including AI-assisted content.
• Review, edit, and publish AI-assisted contributor content to meet style guidelines and quality standards.
• Develop training materials including videos, system diagrams, infographics, and hands-on exercises.

Skills

Technical writing

Documentation

Cross-functional collaboration

Structured content

Tools

API documentation

Job description

Rippling is seeking a Technical Writer for our Platform and Data offerings to create, maintain, and enhance help documentation and training material for our platform and data products. You will translate complex concepts into clear, educational content that resonates with learners.

You will write for diverse audiences—from HR personas to engineers—collaborating with Product, Engineering, and Customer Experience teams to close knowledge gaps and improve self-service.