Technical Business Analyst

Consulting Solutions; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

A leading consulting firm is looking for a Technical Business Analyst to improve the customer journey in credit card fraud scenarios. This role involves collaborating with cross-functional teams to document and enhance customer experiences, translating business needs into actionable use cases. Candidates should have a Bachelor's degree along with experience in financial services and a strong understanding of business analysis techniques. Proficiency with tools like Jira and Confluence is preferred. This position is critical for ensuring high-quality delivery and process improvements.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven experience as a Business Analyst in financial services preferred.
• Strong analytical and communication skills are essential.

Responsibilities

• Understand the customer journey for credit card fraud and non-fraud scenarios.
• Collaborate with stakeholders to define and translate business requirements.
• Develop automated test suites in collaboration with software engineers.

Skills

Customer journey mapping

Process improvement methodologies

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor's degree in Business, Computer Science, or Information Systems

Tools

Jira

Confluence

Job description

We are seeking a highly motivated Technical Business Analyst to join our team, focusing on the end-to-end customer journey within the credit card fraud and non-fraud space. This role is pivotal in understanding, documenting, and improving customer experiences, with a strong emphasis on translating business needs into actionable use cases and test scenarios. You will collaborate closely with cross-functional teams—including design, operations, analytics, software engineers, and architects—to deliver robust solutions that enhance our customers’ journey and safeguard against fraud.

Key Responsibilities

• Build a detailed understanding of the customer journey for credit card fraud and non-fraud scenarios.
• Collaborate with stakeholders (design, operations, analytics, engineering, and architecture) to define business requirements and translate them into detailed use cases.
• Break down complex journeys into granular, actionable test scenarios and acceptance criteria.
• Work closely with software engineers to design, build, and maintain automated test suites that ensure high-quality delivery and continuous improvement.
• Facilitate workshops and discussions to gather requirements, validate solutions, and ensure alignment across teams.

Required Skills & Experience

• Bachelor’s degree in Business, Computer Science, Information Systems, or related field (or equivalent experience).
• Proven experience as a Business Analyst, Production Analyst, or similar role, preferably in financial services or payments.
• Strong understanding of customer journey mapping and process improvement methodologies.
• Experience collaborating with cross-functional teams, including design, operations, analytics, and engineering.
• Demonstrated ability to break down business processes into detailed use cases and test scenarios.
• Familiarity with automated testing frameworks and working with engineers to develop test suites.
• Excellent analytical, problem-solving, and communication skills.
• Knowledge of credit card fraud detection, prevention, and non-fraud processes is highly desirable.
• Experience with Agile methodologies is a plus.
• Strong organization, documentation and communication skills.

Preferred Qualifications

• Experience with tools such as Jira, Confluence, and test automation platforms.
• Understanding of Credit Card Payment Network and related regulatory requirements.
• Prior experience in incident management and root cause analysis.

Nice to haves

• Demonstrates a strong understanding of project delivery timelines and workstream dependencies.
• Experience developing and maintaining a Gantt chart that accurately reflects sequencing across all workstreams.
• Ability to clearly articulate critical paths and their implications to senior leadership and key stakeholders.

Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at: [e-mail]