Platform Adoption & Operations Specialist

Ingram Micro Inc.; Buffalo (NY); On-site; USD 44,000 - 70,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) plan

Job summary

Ingram Micro Inc. is seeking a Platform Specialist to support platform operations, transaction processing, and user adoption within the Xvantage ecosystem. You will work with Account Managers and cross-functional teams to resolve issues, improve processes, and deliver excellent customer service.

The role emphasizes problem-solving, data analysis, and accuracy in a fast-paced environment where customer experience is a priority. Strong communication and MS Office proficiency are essential.

Qualifications

• Associate degree or higher and a minimum of 3 years of relevant experience; or a high school diploma and 5+ years of related professional experience.
• Experience in customer support, operations, transaction processing, platform support, order management, or related business functions.
• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
• Excellent verbal and written communication skills with a customer-first mindset.
• Proficiency with Microsoft Office Suite, including Excel and Outlook.
• Strong organizational skills and the ability to manage multiple priorities in a deadline-driven environment.
• Ability to work independently while contributing effectively within a team setting.

Responsibilities

• Process customer transactions accurately and efficiently while meeting established service level agreements (SLAs).
• Handle unique or complex transaction requests that require resolution outside of standard platform functionality.
• Review, validate, and update customer requests and transaction records to maintain data integrity.
• Serve as a trusted resource for platform support inquiries, providing timely and accurate solutions.
• Partner with Account Managers and Business Owners to turn platform opportunities into measurable business outcomes.
• Identify opportunities to increase customer adoption and utilization of the Xvantage platform.
• Generate data quality reports, analyze trends, and provide actionable insights to stakeholders.
• Support process improvement initiatives that enhance operational efficiency and customer satisfaction.
• Troubleshoot issues and escalate concerns when necessary to ensure prompt resolution.
• Provide general administrative and operational support to the broader team.

Skills

Analytical thinking

Communication

Problem solving

Customer focus

Time management

Organizational skills

Education

Associate degree

High school diploma

Tools

Excel

Outlook

Microsoft Office

Job description

Ingram Micro Inc. is seeking a Platform Specialist to support platform operations, transaction processing, and user adoption within the Xvantage ecosystem. You will work with Account Managers and cross-functional teams to resolve issues, improve processes, and deliver excellent customer service.

The role emphasizes problem-solving, data analysis, and accuracy in a fast-paced environment where customer experience is a priority. Strong communication and MS Office proficiency are essential.