Platform Specialist - Public Sector

Ingram Micro, Inc.; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Ingram Micro, Inc. is seeking a Platform Specialist to support sales operations, manage high-volume order processing, and ensure data accuracy. You will work with cross-functional teams to resolve issues and drive platform adoption while delivering exceptional customer experience.

Join a dynamic environment where you’ll analyze orders, pricing, and customer data, generate KPI reports, and contribute to process improvements. Experience with CRM systems and Zendesk is a plus.

Qualifications

• Associate degree or 2+ years in sales operations or order management.
• Experience with order entry, processing, and CRM systems.
• Proven attention to detail, organization, and ability to manage multiple priorities.
• Proficient MS Excel and Microsoft Office tools.

Responsibilities

• Process sales orders, change orders, and platform transactions accurately and timely.
• Review orders, quotes, pricing, licensing, and customer information.
• Support sales teams and internal stakeholders with orders and platform requests.
• Use CRM and Zendesk to manage customer inquiries.
• Maintain data integrity and identify process improvements.
• Generate reports and KPIs on order completion and service levels.
• Collaborate with Sales, Customer Service, Operations to resolve issues.
• Prioritize requests in a fast-paced, high-volume environment.

Skills

Order management

CRM systems

Attention to detail

Multi-tasking

Problem solving

Communication

Cross-functional collaboration

Excel

Education

Associate degree

High School Diploma

Tools

Zendesk

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The Platform Specialist supports sales operations through accurate order entry, platform transaction processing, and cross-functional coordination. This role is responsible for managing high-volume transactional activities, maintaining data integrity, resolving order-related issues, and supporting platform adoption while delivering exceptional customer experience.

What You’ll Do

• Process sales orders, change orders, and platform transactions accurately and on time.
• Review and validate orders, quotes, pricing, licensing, and customer information.
• Support sales teams, account managers, and internal stakeholders with order and platform-related requests.
• Utilize CRM systems and Zendesk to manage customer and transaction inquiries.
• Maintain data integrity and identify opportunities to improve processes and platform adoption.
• Generate reports and track KPIs related to order completion, productivity, and service levels.
• Partner with Sales, Customer Service, Operations, and other teams to resolve issues and ensure customer satisfaction.
• Prioritize competing requests and adapt quickly in a fast-paced, high-volume environment.

Required Qualifications

• Associate degree and 2+ years of experience in sales operations, order management, customer support, or related field; OR High School Diploma/GED and 5+ years of relevant experience.
• Experience with order entry, order processing, and CRM systems.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet performance metrics/KPIs.
• Strong problem-solving and communication skills.
• Ability to work cross-functionally and independently in a dynamic environment.
• Proficiency with Microsoft Excel, Outlook, and related business applications.

Preferred Qualifications

• Experience with Zendesk or similar ticketing platforms.
• Knowledge of sales operations, licensing, quoting, or platform support.
• Experience working in a technology, IT, SaaS, or distribution environment.
• Background in reporting, data analysis, or process improvement.
• IT-related education or experience.

Why Join Us

Join a collaborative team where your work directly impacts customer success, operational excellence, and business growth. You'll have opportunities to learn, contribute new ideas, and help drive meaningful improvements across the organization.

Let's shape tomorrow.