Platform Specialist

Ingram Micro Inc.; Buffalo (NY); On-site; USD 44,000 - 70,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) plan

Job summary

Ingram Micro Inc. is seeking a Platform Specialist to support platform operations, transaction processing, and user adoption within the Xvantage ecosystem. You will work with Account Managers and cross-functional teams to resolve issues, improve processes, and deliver excellent customer service.

The role emphasizes problem-solving, data analysis, and accuracy in a fast-paced environment where customer experience is a priority. Strong communication and MS Office proficiency are essential.

Qualifications

• Associate degree or higher and a minimum of 3 years of relevant experience; or a high school diploma and 5+ years of related professional experience.
• Experience in customer support, operations, transaction processing, platform support, order management, or related business functions.
• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
• Excellent verbal and written communication skills with a customer-first mindset.
• Proficiency with Microsoft Office Suite, including Excel and Outlook.
• Strong organizational skills and the ability to manage multiple priorities in a deadline-driven environment.
• Ability to work independently while contributing effectively within a team setting.

Responsibilities

• Process customer transactions accurately and efficiently while meeting established service level agreements (SLAs).
• Handle unique or complex transaction requests that require resolution outside of standard platform functionality.
• Review, validate, and update customer requests and transaction records to maintain data integrity.
• Serve as a trusted resource for platform support inquiries, providing timely and accurate solutions.
• Partner with Account Managers and Business Owners to turn platform opportunities into measurable business outcomes.
• Identify opportunities to increase customer adoption and utilization of the Xvantage platform.
• Generate data quality reports, analyze trends, and provide actionable insights to stakeholders.
• Support process improvement initiatives that enhance operational efficiency and customer satisfaction.
• Troubleshoot issues and escalate concerns when necessary to ensure prompt resolution.
• Provide general administrative and operational support to the broader team.

Skills

Analytical thinking

Communication

Problem solving

Customer focus

Time management

Organizational skills

Education

Associate degree

High school diploma

Tools

Excel

Outlook

Microsoft Office

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

About the Role

Ingram Micro is seeking a detail-oriented and customer-focused Platform Specialist to support platform operations, transaction processing, and user adoption initiatives within our Xvantage ecosystem. In this role, you will serve as a critical resource for handling customer inquiries, supporting complex transactions, maintaining data accuracy, and driving operational excellence. As a Platform Specialist, you will collaborate with Account Managers, Business Owners, and cross-functional teams to resolve issues quickly, improve business processes, identify platform adoption opportunities, and deliver exceptional customer experiences. This is an excellent opportunity for a professional who enjoys problem-solving, data analysis, and working in a fast-paced environment where accuracy and customer service are key priorities.

What You'll Do

• Process customer transactions accurately and efficiently while meeting established service level agreements (SLAs).
• Handle unique or complex transaction requests that require resolution outside of standard platform functionality.
• Review, validate, and update customer requests and transaction records to maintain data integrity.
• Serve as a trusted resource for platform support inquiries, providing timely and accurate solutions.
• Partner with Account Managers and Business Owners to turn platform opportunities into measurable business outcomes.
• Identify opportunities to increase customer adoption and utilization of the Xvantage platform.
• Generate data quality reports, analyze trends, and provide actionable insights to stakeholders.
• Support process improvement initiatives that enhance operational efficiency and customer satisfaction.
• Troubleshoot issues and escalates concerns when necessary to ensure prompt resolution.
• Provide general administrative and operational support to the broader team.

What We're Looking For

Required Qualifications

• Associate degree and a minimum of 3 years of relevant experience; OR High school diploma (or equivalent) and 5+ years of related professional experience.
• Experience in customer support, operations, transaction processing, platform support, order management, or related business functions.
• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
• Excellent verbal and written communication skills with a customer-first mindset.
• Proficiency with Microsoft Office Suite, including Excel and Outlook.
• Strong organizational skills and the ability to manage multiple priorities in a deadline-driven environment.
• Ability to work independently while contributing effectively within a team setting.

Preferred Qualifications

• Experience supporting digital platforms, business systems, or customer-facing technologies.
• Knowledge of distribution, technology, channel sales, or related industries.
• Experience analyzing operational data and creating reports or dashboards.
• Proven ability to drive process improvements and platform adoption initiatives.

Key Competencies

• Customer Focus
• Data Accuracy & Integrity
• Process Improvement
• Analytical Thinking
• Collaboration & Relationship Building
• Attention to Detail
• Time Management & Prioritization
• Results Orientation
• Communication & Problem Resolution

Why Join Ingram Micro?

• Be part of a global technology leader driving innovation in the IT ecosystem.
• Collaborate with talented teams across sales, operations, and business development.
• Gain exposure to industry-leading digital platforms and transformation initiatives.
• Develop your analytical, operational, and customer engagement skills in a growth-oriented environment.

The typical base pay range for this role across the U.S. is USD $43,800.00 - $70,100.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance.

• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

With us, you’ll make technology happen in surprising ways. It’ll be a fun journey! Learn more at http://careers.ingrammicro.com

It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else.

Let’s shape tomorrow.