Plant System Support (ONSITE)

CSP; Salisbury (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

CSP is seeking an entry level Plant System Support role onsite to support daily plant floor IT needs (MES/Traceability) and office IT infrastructure. You will troubleshoot, diagnose, and resolve issues related to hardware, software, and enterprise systems, reporting to the Corporate Regional IT-Manager.

This position does not offer remote/hybrid or sponsorship options; onsite work and weekend/on-call availability may be required.

Qualifications

• Minimal experience with Technical/Remote/Desktop support and Windows 10/11.
• Knowledge of Active Directory, Exchange, VMware, LAN/WAN, hardware and software troubleshooting.
• Plant Floor/Manufacturing experience and MES/Traceability knowledge.
• Ability to troubleshoot and maintain routers and switches in a multi-site IP network.

Responsibilities

• Active Directory user account management and maintenance.
• Installing, configuring, and administering Windows 10/11 Professional.
• Setup, change, and terminate user Exchange email accounts.
• Create and triage incoming service desk tickets.
• Maintain onsite PBX and voicemail system.
• Troubleshoot Help Desk Tickets for Users at Corporate and Plants.
• Document actions taken to resolve the issue.
• Configure, deploy, and track desktop, laptop, printers and other IT equipment.
• Perform routine maintenance and administration tasks including printer maintenance.

Skills

Active Directory

Windows 10/11

Networking

Help Desk

MES/Traceability troubleshooting

Remote Support

VMware

Tools

Kepware

OPC software

VMware Environment

Job description

This position does not offer remote/hybrid/or sponsorship options

ONSITE Plant System Support is entry level position responsible for daily plant floor (MES/Traceability) and office space support for IT infrastructure, including troubleshooting, diagnosing, and resolving issues related to computer hardware, virtual computers, maintain network equipment and enterprise systems supporting end user computers. Familiar with a variety of field concepts, practices, and procedures. Rely on experience and judgment to plan and accomplish goals. Reports to Corporate Regional IT-Manager.

Hiring Requirements

ONSITE

• Essential Job Functions:
• Active Directory user account managers. Maintain and update Active Directory users/computers/printers.
• Installing, configuring, and administering Microsoft Windows 10/11 Professional.
• Setup, change, and terminate user Exchange email accounts.
• Create and triage incoming service desk tickets.
• Maintain onsite PBX and voicemail system (i.e. reset vmail password or ID on the phones)
• As the Client-Side Support troubleshoot and resolve Help Desk Tickets of Users at both Corporate and Plants were necessary. Document actions taken to resolve the issue.
• Responsible for creating IT process documentation and team training materials.
• Responsible for ensuring that customer requirements are met.
• Configure, deploy, and track desktop, laptop, printers and other IT equipment for office staff and plant floor production equipment.
• Perform routine maintenance and administrative tasks including printer and other hardware maintenance for office staff and plant floor production equipment.
• Ability to deal with stressful situations as well as being on your feet for long periods of time.
• Ability to troubleshoot MES/Traceability plant floor systems.
• Ability to work weekends from time to time as well as being on call.
• Ability to keep work areas clean and organized.
• Qualifications for External Candidates
• Minimal experience, willingness to learn and demonstrate competency in: Technical Support; Remote Support; Desktop Support; Windows Server / Active Directory; Windows 10/11; Networking; Phone System Support; Break/Fix. Knowledge and experience resolving Active Directory, Exchange, VMware Environment, LAN/WAN, hardware, and software issues and troubleshooting and maintaining routers and switches in a multi-site enterprise IP network.
• Plant Floor/Manufacturing experience.
• Knowledge of MES/Traceability software as well as OPC software (Kepware etc.)
• Basic Linux skills to troubleshoot/configure MES systems. (Ubuntu etc.)
• Strong analytical and problem-solving skills.
• Experience monitoring progress of projects and working independently and proactively within tight, concurrent deadlines with accuracy.
• Ability to communicate professionally and effectively internally and externally in a team environment.
• Need to have the ability to get Lift Certified