IT Support Technician

Recru; Utah; On-site; < USD 1,000; Full time

Job summary

Recru is seeking an IT Support Technician II to provide on-site support across end-user computing, infrastructure, and security in a critical Utah plant environment. You will troubleshoot issues, proactively identify risks, and ensure minimal downtime.

You will manage imaging, deployment, and lifecycle of plant tech, support conference rooms and AV, and escalate incidents as needed while documenting asset records and tickets for traceability.

Qualifications

• 3–5+ years of Level II IT support experience.
• Strong troubleshooting across desktop, network, and security.
• Ability to work independently with minimal supervision.
• Working knowledge of Windows environments and device management.
• Excellent communication and customer-service mindset.

Responsibilities

• Provide on-site support for hardware, software, laptops, desktops, mobile devices, and peripherals.
• Manage imaging, provisioning, deployment, and lifecycle of plant technology assets.
• Support conference room, AV, and display technologies used throughout the facility.
• Perform endpoint troubleshooting, patch validation, and support endpoint security tools.
• Troubleshoot local network connectivity issues, including switches, wireless access points, and cabling.
• Coordinate with infrastructure teams, vendors, and internet service providers to resolve site-related technology issues.
• Monitor local server room and network closet environments and report concerns.
• Serve as the site point of contact for badge access and physical security-related technology issues.
• Provide first-response triage for plant and control-room-adjacent IT issues while escalating critical incidents appropriately.
• Maintain accurate documentation, asset records, and ticket updates for all support activities.
• Act as the plant's IT advocate by proactively identifying risks and resolving issues before they impact operations.

Skills

Desktop support

Endpoint management

Networking fundamentals

IT security best practices

Windows environments

CompTIA A+

Network+

Security+

Communication skills

Job description

IT Support Technician II responsible for providing on-site support across end-user computing, infrastructure, and security in a critical plant environment. Acts as the primary technology resource, troubleshooting issues, proactively identifying risks, and ensuring minimal downtime.

Key Responsibilities:

• Provide on-site support for hardware, software, laptops, desktops, mobile devices, and peripherals.
• Manage imaging, provisioning, deployment, and lifecycle of plant-based technology assets.
• Support conference room, AV, and display technologies used throughout the facility.
• Perform endpoint troubleshooting, patch compliance validation, and support endpoint security tools.
• Troubleshoot local network connectivity issues, including switches, wireless access points, and cabling.
• Coordinate with infrastructure teams, vendors, and internet service providers to resolve site-related technology issues.
• Monitor local server room and network closet environments and report concerns.
• Serve as the site point of contact for badge access and physical security-related technology issues.
• Provide first-response triage for plant and control-room-adjacent IT issues while escalating critical incidents appropriately.
• Maintain accurate documentation, asset records, and ticket updates for all support activities.
• Act as the plant's IT advocate by proactively identifying risks and resolving issues before they impact operations.

Qualifications:

• 3-5+ years of IT support experience in Level II, field support, or similar technical support role.
• Strong troubleshooting skills across desktop support, endpoint management, networking fundamentals, and IT security best practices.
• Proven ability to work independently with minimal on-site supervision.
• Working knowledge of Windows environments, device management, networking hardware, and infrastructure support.
• Eligible to complete NERC CIP-004 Personnel Risk Assessment, security awareness training, and access authorization requirements if system access is required.
• Excellent communication skills, strong attention to detail, and a proactive customer-service mindset.

Preferred Skills:

• Experience supporting manufacturing, industrial, plant, energy, or critical infrastructure environments.
• Relevant certifications such as CompTIA A+, Network+, Security+, or equivalent.

You have 3-5 years of Level II IT support experience. You can troubleshoot hardware, networking, and security independently. You thrive in critical plant environments with minimal supervision