Plant IT Technician: End-User & OT Tech Support

PHIBRO ANIMAL HEALTH CORP; West Virginia; On-site; USD 52,000 - 64,000; Full time

Job summary

Phibro Animal Health Corporation is seeking a Site IT professional based at Willow Island, WV. You will provide hands-on technology support across manufacturing, lab, warehouse, and admin environments, acting as the local contact for technology issues and ensuring availability, security, and reliability of end-user devices and business applications.

Responsibilities include supporting desktops and mobile devices, plant-floor technology, network infrastructure, and cybersecurity practices, with

Qualifications

• Associate or bachelor’s degree in IT/CS/Engineering preferred; equivalent experience will be considered.
• 2–5 years IT support experience in manufacturing/regulated environments.
• Experience supporting Windows-based computers, Microsoft 365, user access, endpoint technologies, and standard enterprise applications.
• Knowledge of TCP/IP, DNS, DHCP, Ethernet and Wi-Fi.
• Experience using ITSM platforms like ServiceNow or ManageEngine.
• Ability to document technical work clearly and communicate with technical and nontechnical audiences.

Responsibilities

• Provide end-user IT support for desktops, laptops, mobile devices, printers, scanners, and conference rooms.
• Troubleshoot hardware/software/OS/connectivity/authentication issues.
• Support onboarding, transfers, terminations, including asset recovery.
• Configure and maintain computers per enterprise standards.
• Support Microsoft 365 and collaboration tools.
• Support plant-floor IT and manufacturing tech.
• Coordinate with OT and engineering teams as needed.
• Follow change-control and safety requirements in production areas.

Skills

Microsoft Office

Email/Phone proficiency

Adobe Acrobat

Teamwork

Communication

Customer service mindset

Problem solving

Education

Bachelor's degree in IT/CS/Engineering

Tools

ServiceNow

ManageEngine

Windows OS

Microsoft 365

Networking basics

Job description

Phibro Animal Health Corporation is seeking a Site IT professional based at Willow Island, WV. You will provide hands-on technology support across manufacturing, lab, warehouse, and admin environments, acting as the local contact for technology issues and ensuring availability, security, and reliability of end-user devices and business applications.

Responsibilities include supporting desktops and mobile devices, plant-floor technology, network infrastructure, and cybersecurity practices, with