Analyst, IT Support and Network

DrinkPAK II; Pennsylvania; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Cell phone stipend

Annual discretionary bonus

401(k) match

Job summary

DrinkPAK, a beverage manufacturing leader, seeks an Analyst for IT Support and Network at our Philadelphia facility. You’ll set up and image desktops, troubleshoot printers and peripherals, and resolve Wi‑Fi and IP camera connectivity issues to keep plant operations running smoothly.

Join a team that values rapid problem-solving, collaboration with Shared Services, and adherence to IT security and change management policies.

Qualifications

• High school diploma or GED; Associate's degree in IT or related field preferred.
• 1–3 years of hands-on IT support experience in a corporate or industrial environment.
• Strong knowledge of Windows 10/11, Windows Server, and enterprise network gear.
• Familiarity with TCP/IP networking fundamentals, Wi‑Fi troubleshooting, and DHCP/DNS basics.
• Experience setting up and troubleshooting printers, cameras, and peripheral devices.
• Clear verbal and written communication; ability to work independently.
• Ability to work in a manufacturing/plant environment.

Responsibilities

• Set up, configure, and image desktop and laptop computers for new and existing users.
• Install, configure, and troubleshoot networked and local printers and peripheral devices.
• Troubleshoot and resolve Wi-Fi connectivity issues for end-user devices and plant floor equipment.
• Support and troubleshoot IP camera systems and video surveillance connectivity.
• Perform hardware break/fix tasks including component replacement and equipment swaps.
• Maintain accurate records of hardware assets, configurations, and support tickets in the ITSM platform.
• Provide Tier 1 helpdesk support to facility staff, escalating issues to the Network Support Manager or Shared Services team when needed
• Assist with cabling, patch panel organization, and basic network closet upkeep

Skills

Windows 10/11

Windows Server

TCP/IP networking

DHCP/DNS basics

Printer setup & troubleshooting

IP cameras (Meraki/Hanwha)

IT helpdesk support

Independent problem solving

Education

High school diploma or GED

Associate's degree in IT or related field

Tools

ITSM platforms (ServiceNow/Freshservice)

Office/IT administration tools

Job description

Power your Thirst for More at DrinkPAK, where we revolutionize beverage manufacturing, driven by automation and sustainability. Together, through grit and innovation, we break new ground in record time by acquiring the most advanced technology and attracting the brightest talent. Our explosive growth and journey through uncharted territories offers unique career opportunities enabling passionate individuals to reach their full potential. To support our teams, we offer enriching lifestyle accounts, comprehensive benefits, formal development programs, and an energizing environment. Drive your success at DrinkPAK, where we refresh, hydrate and nourish the world and our employees alike.

POSITION DESCRIPTION:

The Analyst, IT Support and Network provides frontline technology support at our Texas co-packing facility. This hands-on role is responsible for the setup, maintenance, and troubleshooting of end-user hardware, network connectivity, and peripheral devices to ensure plant operations run without interruption. The technician works closely with the on-site Network Support Manager and coordinates with the broader IT Shared Services team as needed.

BENEFITS:

• PPO medical, dental and vision insurance for our employees AND their dependents, 100% paid by the Company
• A cell phone stipend
• Annual discretionary bonus
• 401(k) match program, pet insurance, life insurance and more

LOCATION:

The position is based at DrinkPAK's Beverage Manufacturing Facility in Philadelphia, Pennsylvania.

TYPE:

Full Time; Salaried / Exempt

RESPONSIBILITIES

• Set up, configure, and image desktop and laptop computers for new and existing users
• Install, configure, and troubleshoot networked and local printers and peripheral devices
• Troubleshoot and resolve Wi-Fi connectivity issues for end-user devices and plant floor equipment
• Support and troubleshoot IP camera systems and video surveillance connectivity
• Perform hardware break/fix tasks including component replacement and equipment swaps
• Maintain accurate records of hardware assets, configurations, and support tickets in the ITSM platform
• Provide Tier 1 helpdesk support to facility staff, escalating issues to the Network Support Manager or Shared Services team when needed
• Assist with cabling, patch panel organization, and basic network closet upkeep
• Support onboarding of new employees with workstation setup and basic system access
• Maintain inventory of IT consumables, spare hardware, and peripheral stock
• Follow IT security policies, acceptable use standards, and change management procedures
• Support periodic IT projects as directed, including infrastructure upgrades and equipment refreshes
• Responsibilities may change; team members may be required to perform other tasks not specifically mentioned

QUALIFICATIONS

• High school diploma or GED; Associate's degree in IT, Computer Science, or related field preferred
• At least 1-3 years of hands-on IT support experience in a corporate or industrial environment
• Working knowledge of Windows 10/11 desktop, Windows Server, enterprise network gear
• Familiarity with TCP/IP networking fundamentals, Wi-Fi troubleshooting, and DHCP/DNS basics
• Experience setting up and troubleshooting printers, cameras, and peripheral devices
• Strong troubleshooting mindset with the ability to work independently
• Clear verbal and written communication skills
• Ability to work in a manufacturing/plant environment, including standing, lifting equipment, and working in a warehouse setting
• Experience in a food & beverage manufacturing, co-packing or warehouse environment preferred
• Exposure to IP camera systems (Meraki, Hanwha, or similar) preferred
• Familiarity with ITSM ticketing platforms (ServiceNow, Freshservice, or similar) preferred

OUR VALUES

• Speed: Take the initiative to promptly identify and address potential issues or opportunities. Maintain a sense of urgency in your work, completing tasks efficiently.
• Intensity: Remain resilient in the face of challenges and setbacks by possessing a positive attitude, persevering through obstacles, and demonstrating adaptability in your approach.
• Purpose: Take ownership of your responsibilities, and value the input and skillsets of your peers by working together as One PAK.

ABOUT DRINKPAK

DrinkPAK is the premiere manufacturer of canned beverages in North America. As producers of the largest and fastest-growing alcoholic and non-alcoholic beverages in the world, DrinkPAK provides full-service support for procurement, batching, processing, filling, packaging, warehousing, and distribution. Founded in 2020, DrinkPAK has revolutionized canned beverage manufacturing by offering extreme capacity and format flexibility through cutting-edge techno