Plant IT Service Desk Lead — Hands-On & Mentoring

Slate Auto; Warsaw (IN); On-site; USD 63,000 - 94,000; Full time

Job summary

Slate, a startup-style vehicle company, seeks an IT Service Desk Supervisor for the Warsaw plant in Indiana. You will supervise a desktop tech team while remaining hands-on with end-user support, ensuring endpoint health, device provisioning, and AV room readiness for a fast-paced manufacturing environment.

The role requires strong Windows 11 troubleshooting, Jira Service Management experience, and familiarity with Entra ID/Azure AD. On-site work is expected five days a week.

Qualifications

• 5+ years of IT support experience, including at least 3+ years in a lead or supervisory capacity.
• Strong Windows 11 troubleshooting and endpoint management skills.
• Experience with Microsoft 365 and Entra ID / Azure Active Directory.
• Familiarity with endpoint management platforms (Intune, SCCM, or equivalent RMM tools).
• Experience with IT service management platforms — Jira Service Management.
• Solid networking fundamentals: DNS, DHCP, VLANs, Wi‑Fi, and basic switching.
• Strong communication skills — able to explain technical issues clearly to non-technical stakeholders.
• Ability to think critically and make decisions in a fast-paced environment.

Responsibilities

• Frontline Support & Hands-On Execution
• Serve as the primary escalation point for plant IT issues & projects — taking tickets, not just reviewing them and not just delegating work
• Troubleshoot and resolve hardware, software, network, and AV issues end-to-end
• Deploy, image, and configure Windows endpoints using Microsoft Intune
• Manage hardware lifecycle including procurement coordination, deployment, and retrieval for plant employees
• Maintain conference rooms, shared workstations, and production-floor IT equipment
• Provide hands-on support for manufacturing systems, printers, barcode scanners, shared kiosks, and MFP devices
• Team Leadership — supervise and mentor a team of Desktop technicians at the Warsaw plant
• Set daily priorities, manage ticket queues in Jira Service Management, and ensure SLA adherence
• Conduct regular 1:1s, provide coaching, and support career development for your team
• Own shift coverage and on-call scheduling for plant IT support hours
• Document technician performance and contribute to performance reviews
• Plant IT Operations — maintain Warsaw plant IT asset inventory from procurement to disposition
• Work with IT counterpart teams to manage local network closets, patch panels, switches, and Wi‑Fi access points in coordination with the network team
• Respond to access requests and identity issues, working with corporate IT to resolve Entra ID / Active Directory issues
• Support onboarding and offboarding processes for plant employees, including hardware setup, account provisioning, and equipment retrieval
• Ensure endpoint compliance and patching health through NinjaOne RMM
• Maintain accurate SOP documentation and runbooks in Confluence for plant-specific IT procedures
• Collaboration & Communication — serve as the primary IT point of contact for plant operations, HR, and facilities leadership
• Escalate complex issues to the IT Manager with clear, well-documented context
• Participate in plant leadership meetings to surface IT risks and upcoming needs
• Coordinate with corporate IT on infrastructure projects, rollouts, and policy changes affecting the plant

Job description

Slate, a startup-style vehicle company, seeks an IT Service Desk Supervisor for the Warsaw plant in Indiana. You will supervise a desktop tech team while remaining hands-on with end-user support, ensuring endpoint health, device provisioning, and AV room readiness for a fast-paced manufacturing environment.

The role requires strong Windows 11 troubleshooting, Jira Service Management experience, and familiarity with Entra ID/Azure AD. On-site work is expected five days a week.