Plant IT Operations Pro

Aisin; Cibolo (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

AISIN Texas is seeking an IT Operations Specialist to provide hands-on technology support across the manufacturing facility and serve as the primary contact for daily IT services. This role manages help desk requests, computer setup and deployment, user access, IT asset records, and digital-signage operations.

The Specialist troubleshoots end-user and plant-floor technology issues, coordinates escalations, maintains support documentation, and helps ensure employees have reliable technology to

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, MIS, Cybersecurity, or related field.
• Minimum of three years of progressive IT support experience in enterprise or MSP environment.
• Experience with Windows endpoints, Microsoft 365, Active Directory, deployments, accounts, printers, mobile devices, ticket systems, and IT asset inventory.
• CompTIA Network+, CompTIA Security+, Microsoft RB certs, CCNA or similar.
• Valid driver’s license.

Responsibilities

• Receive, prioritize, troubleshoot, document, resolve, and escalate help desk incidents and service requests.
• Configure, deploy, replace, and recover computers, software, peripherals for new hires, transfers, and plant-floor operations.
• Provide deskside and manufacturing-floor support for Windows devices, printers, and conference-room equipment.
• Manage user accounts and access in Microsoft 365, Active Directory, email groups, shared resources, and business systems.
• Support Yodeck digital-signage system including content scheduling and issue escalation.
• Maintain IT asset/inventory records, conduct periodic audits, coordinate storage, warranty, disposal.
• Manage tickets from intake to closure with clear communications and resolution notes.
• Perform routine endpoint maintenance, software updates, and security checks per IT standards.
• Maintain IT procedures, deployment checklists, guides, and support docs; communicate outages and changes; provide user training as needed.
• Support technology rollouts, facility changes, audits, shutdowns and projects with internal teams and vendors.

Skills

Customer service

Windows endpoints

Microsoft 365

Active Directory

Ticketing systems

IT asset inventory

End-user support

Cybersecurity basics

Education

Bachelor’s degree in Information Technology

Minimum of 3 years IT support experience

Experience with Windows endpoints, Microsoft 365, Active Directory

Certifications: CompTIA Network+, CompTIA Security+ or Cisco CCNA

Valid driver’s license

Job description

AISIN Texas is seeking an IT Operations Specialist to provide hands-on technology support across the manufacturing facility and serve as the primary contact for daily IT services. This role manages help desk requests, computer setup and deployment, user access, IT asset records, and digital-signage operations.

The Specialist troubleshoots end-user and plant-floor technology issues, coordinates escalations, maintains support documentation, and helps ensure employees have reliable technology to