Plano Branch AVP: Operations, Risk & People Leader

Lonestar State College; Texas; Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

RBFCU is seeking a full-time AVP/Branch Manager for the Plano, TX branch. The role oversees branch operations, staff development, performance goals, and member service quality while ensuring policy compliance and alignment with credit union standards.

The incumbent will collaborate with the Regional VP to meet or exceed standards, analyze branch performance, and drive opportunities for risk mitigation and operational excellence across the region.

Qualificações

• High School Diploma or GED.
• Minimum of five years of financial institution experience.
• Minimum of three years of branch operations supervisory/management experience.
• Proven track record of managing branch risk and developing relationships to manage risk.
• Ability to work a flexible Monday through Saturday schedule and cover staffing as needed.

Responsabilidades

• Generate and monitor internal controls to ensure compliance with state and federal regulations while maintaining operational efficiency.
• Direct the operations of each branch to ensure quality service levels and compliance.
• Define and deliver branch activities with governance, metrics, and production quality.
• Review branch statistics to assess risk and adherence to policies and procedures.
• Assist with complaint resolution according to applicable regulations.
• Promote a member-centric approach to drive service delivery and operational efficiency.
• Effectively manage branch volumes by expediting processing activities and ensuring timely resolutions.
• Coordinate facilities and maintenance projects to ensure timely completion.
• Lead or participate in projects and implement new systems or services.
• Lead staff development initiatives through coaching and feedback sessions.

Conhecimentos

Teamwork

Leadership

Communication

Time management

Problem solving

Analytical skills

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

RBFCU is seeking a full-time AVP/Branch Manager for the Plano, TX branch. The role oversees branch operations, staff development, performance goals, and member service quality while ensuring policy compliance and alignment with credit union standards.

The incumbent will collaborate with the Regional VP to meet or exceed standards, analyze branch performance, and drive opportunities for risk mitigation and operational excellence across the region.