Client Facilitator I

Tampa Signode Industrial Group LLC; Tampa (FL); On-site; USD 38,076 - 54,181; Full time

Job summary

Tampa Signode Industrial Group LLC is hiring for a position focused on customer service and technical work related to building permits in Tampa, Florida. Responsibilities include verifying documents, issuing permits, and providing support for construction projects. Candidates should have a high school diploma and technical experience related to permit processing. The role requires a valid Florida driver's license and certification within a year. Competitive salary ranges from $27.64 to $39.33 an hour, with potential overtime during emergencies.

Qualifications

• Minimum of one year of administrative or technical experience, including permit processing and support.
• Possession of a valid Florida driver’s license is required.
• Must obtain International Code Council Certified Permit Technician certification within one year.

Responsibilities

• Provide first level support for all customers regarding building permits.
• Verify documents for residential and commercial building permits.
• Schedule inspections and maintain all relevant records.
• Issue permits for various construction types.
• Assist customers with Internet permits.

Skills

Customer service

Technical support

Administrative skills

Microsoft Office applications

Basic building construction

Education

Graduation from an accredited high school or vocational school

Job description

Salary $27.64 - $39.33/hour; $4,790.93 - $6,817.20/month; $57,491.20 - $81,806.40/year

This position is responsible for customer service and technical work involving issuance of residential and commercial building permits along with other support functions. Bargaining unit position.

Nature Of Work

Employees in this class are responsible for performing tasks of more than average difficulty in: providing the first level of support for all customers (phone, e‑mail and walk‑ins); issuance of residential and commercial construction permits such as building, plumbing, fire, mechanical, electrical, site clearing, and paving; complex record keeping; administrative and financial activities; and, related support duties. The exercise of reasonable initiative and independent judgment is required in the interpretation of permitting requirements and regulations. Because public contact is an integral part of the job, employees are required to exercise considerable tact and courtesy. Work is performed under general supervision with assistance available from higher level technical personnel in dealing with problems and technically demanding questions and is reviewed through observation and spot checking of documents processed and permits written.

Examples of Duties

Accepts applications and required documents submitted for approval prior to issuance of residential and commercial building permits; verifies documents to ensure that such requirements as value, legal description, address, contractor, explanation of work to be done, fire limits, engineer or architect’s seal, and Historical/Business District approval are complete and included; computes square footage of work to be done; prepares routing sheets to accompany plans which are submitted for approval; verifies and completes applications and issues permits for new construction, repair, remodeling, signs, roofing, house moving, demolition, site clearing, and tree removal; performs administrative functions such as document copies, Certificates of Occupancy, electrical power releases and related duties; calculates permit and administrative fee payments based upon an established fee schedule; collects monies due city.

Checks contractor’s license for work scope allowed under City of Tampa Interlocal Agreement; refers contractors to website and helps with problems that arise.

Reviews applications for historical buildings and zoning for demolition permits; calculates transportation impact fees for residential projects.

Verifies that grade and fill applications have been completed for the Stormwater Management Division; in flood areas, determines Federal Emergency Management Agency (FEMA) flood zone information provided and ensures that a survey is attached and that application for post construction elevation certificate is filled out to be completed prior to issuance of certificate of occupancy.

Issues Fire Marshal related permits; assists customers with Internet permits.

Inputs, updates and maintains projects for Plan Review Coordination and scheduling; tracks all plans review assignments and notifies customers of plan review status; prepares plans for storage.

Reviews and inspects building and site plans and documents for accuracy on all additions, screen enclosures and/or accessory buildings to determine compliance with city code; schedules inspections and maintains all relevant records.

Operates a computer to prepare correspondence, issue permits, create and maintain records and reports.

Performs related work as required.

Knowledge, Skills & Abilities

Knowledge of: standard office practices and procedures; administrative skills; Microsoft Office applications; basic building construction.

Ability to: establish and maintain effective working relationships with other employees and the public; perform basic mathematical calculations with accuracy.

Physical Requirements

Mostly sedentary, indoors, requires extended use of computer, typing and viewing a monitor.

Minimum Qualifications

Graduation from an accredited high school or vocational school and one (1) year of administrative or technical experience (drafting, surveying, blueprint reading or other construction technology) to include permit processing and support.

Licenses or Certifications

Possession of a valid Florida driver’s license is required. Possession of an International Code Council Certified Permit Technician certification or ability to obtain within one (1) year of employment. Department will assist with certification process.

Examination

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Comments

Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.