Planning, Evaluation, and Performance Lead

nc; North Carolina; Hybrid; USD 64,000 - 112,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

The North Carolina Department of Health and Human Services (DHHS) seeks a Human Services Planner/Evaluator III to lead data analysis, program evaluation, and performance measurement for statewide aging programs. The role drives performance dashboards, reporting, and decision support for Older Americans Act services and the Multisector Plan for Aging.

You will collaborate with Area Agencies on Aging and external partners, guiding internal teams on evaluation methods, and translating findings into

Qualifications

• Expert-level experience administering or analyzing large-scale performance reporting systems (OAAPS or similar).
• Proficient in interactive dashboards and data visualization (Power BI/Tableau/Excel).
• Experience designing evaluation frameworks and CPIs for multi-agency programs.
• Ability to translate complex data into executive-level reports and recommendations.

Responsibilities

• Lead design and implementation of performance measures and reporting systems for statewide aging programs.
• Analyze complex datasets to assess program effectiveness and inform decisions.
• Maintain and enhance federal reporting systems and data processes (OAAPS).
• Develop dashboards and data infrastructure to support quality improvement.
• Produce clear recommendations, reports, and presentations for leadership and partners.
• Coordinate evaluation activities to track indicators and improvements for the Multisector Plan for Aging.

Skills

Large-scale data reporting

Data visualization

Program evaluation

Data analysis

Cross-agency collaboration

Tools

Power BI

Tableau

Excel

Job description

Agency Dept of Health and Human Services Division Aging and Adult Services Job Classification Title Human Services Planner/Evaluator III (NS) Position Number 60038339 Grade NC18

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Planning, Evaluation, and Performance Lead serves as the Division of Aging's primary expert in data analysis, program evaluation, and performance measurement to support statewide aging programs. This position transforms complex data into clear, actionable insights that inform decisions for Older Americans Act services, the Multisector Plan for Aging, and other aging initiatives. It leads the development and implementation of performance measures, evaluation frameworks, and reporting systems that assess outcomes for older adults, individuals with disabilities, caregivers, and families.

This role strengthens federal reporting systems and modern data infrastructure, including dashboards and visualization tools that support continuous quality improvement. It collaborates with leadership, Area Agencies on Aging, and external partners to ensure data accuracy, accessibility, and meaningful use across the aging services network.

Key Duties Include:

• Lead the design and implementation of performance measures, evaluation frameworks, and reporting systems for statewide aging programs.
• Analyze complex datasets to assess program effectiveness and generate insights that inform planning and operational decisions.
• Maintain and enhance federal reporting systems, including data processes associated with the Older Americans Act Performance System.
• Develop and manage dashboards, visualization tools, and other data infrastructure to support continuous quality improvement.
• Review and interpret data to produce clear recommendations, reports, and presentations for leadership and partners.
• Coordinate evaluation activities that support the Multisector Plan for Aging by tracking indicators, assessing progress, and identifying system-level improvement needs.
• Collaborate with Area Agencies on Aging and external partners to ensure data accuracy, consistent reporting, and effective information sharing.
• Guide internal teams on performance management methodologies and provide technical expertise in evaluation and data analysis.
• Support strategic decision-making by interpreting outcomes and emerging trends within statewide aging programs.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $63,927.00 - $111,871.00

Recruitment Range: $63,927.00 - $83,252.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Expert-level experience administering or analyzing large-scale performance reporting systems, including federal platforms such as the Older Americans Act Performance System (OAAPS) or comparable state-level systems.
• Demonstrated proficiency using interactive dashboards and data visualization tools, including platforms such as Microsoft Power BI, Tableau, or Excel, to communicate program performance and outcomes.
• Proven experience designing and implementing program evaluation frameworks, performance measures, and continuous quality improvement (CQI) initiatives for statewide or multi-agency human services programs.
• Demonstrated success analyzing complex datasets and translating findings into actionable recommendations, executive-level reports, presentations, or policy guidance for leadership and external partners.
• Established record of collaborating with multiple organizations-including state agencies, Area Agencies on Aging, universities, contractors, and community partners-to support data governance, strategic planning, and evaluation activities.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Hybrid Work Option

About the Division of Aging and Adult Services (DAAS):

The Division of Aging and Adult Services works to promote the independence and enhance the dignity of North Carolina's older adults, persons with disabilities and their families through a community based system of opportunities, services, benefits and protections.

About the State Aging Plan:

The State Aging Plan outlines six major goals that focus on strengthening supports for older adults across North Carolina.