Planning, Evaluation, and Performance Lead

State of North Carolina; Wake Forest (NC); Hybrid; USD 64,000 - 112,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

The North Carolina Department of Health and Human Services (DHHS) - Division of Aging and Adult Services seeks a Human Services Planner/Evaluator III to lead data analysis, evaluation, and performance measurement for statewide aging programs. You will transform complex data into actionable insights, support Older Americans Act reporting, and develop dashboards to drive continuous quality improvement.

Join a team that collaborates with Area Agencies on Aging and external partners to ensure data

Qualifications

• Master’s degree in public or human services administration or related field.
• Minimum three years in human services planning or program evaluation.
• Five years of admin/consulting in human services planning (for bachelor path).

Responsibilities

• Lead the design and implementation of performance measures and evaluation frameworks for statewide aging programs.
• Analyze complex datasets to assess program effectiveness and generate actionable insights.
• Maintain and enhance federal reporting systems and data processes such as OAAPS.
• Develop dashboards and visualization tools to support quality improvement.
• Provide clear recommendations and executive-level reports for leadership and partners.
• Coordinate evaluation activities to support the Multisector Plan for Aging and track indicators.

Skills

Data analysis

Performance measures

Dashboards

Evaluation frameworks

Program evaluation

Stakeholder collaboration

Education

Master's degree in public or human services administration

Bachelor's degree in related field

Tools

OAAPS

Power BI

Tableau

Excel

Job description

Agency

Dept of Health and Human Services

Division

Aging and Adult Services

Job Classification Title

Human Services Planner/Evaluator III (NS)

Position Number

60038339

Grade

NC18

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Planning, Evaluation, and Performance Lead serves as the Division of Aging’s primary expert in data analysis, program evaluation, and performance measurement to support statewide aging programs. This position transforms complex data into clear, actionable insights that inform decisions for Older Americans Act services, the Multisector Plan for Aging, and other aging initiatives. It leads the development and implementation of performance measures, evaluation frameworks, and reporting systems that assess outcomes for older adults, individuals with disabilities, caregivers, and families.

This role strengthens federal reporting systems and modern data infrastructure, including dashboards and visualization tools that support continuous quality improvement. It collaborates with leadership, Area Agencies on Aging, and external partners to ensure data accuracy, accessibility, and meaningful use across the aging services network.

Key Duties Include:

• Lead the design and implementation of performance measures, evaluation frameworks, and reporting systems for statewide aging programs.
• Analyze complex datasets to assess program effectiveness and generate insights that inform planning and operational decisions.
• Maintain and enhance federal reporting systems, including data processes associated with the Older Americans Act Performance System.
• Develop and manage dashboards, visualization tools, and other data infrastructure to support continuous quality improvement.
• Review and interpret data to produce clear recommendations, reports, and presentations for leadership and partners.
• Coordinate evaluation activities that support the Multisector Plan for Aging by tracking indicators, assessing progress, and identifying system‑level improvement needs.
• Collaborate with Area Agencies on Aging and external partners to ensure data accuracy, consistent reporting, and effective information sharing.
• Guide internal teams on performance management methodologies and provide technical expertise in evaluation and data analysis.
• Support strategic decision‑making by interpreting outcomes and emerging trends within statewide aging programs.

Knowledge Skills and Abilities/Management Preferences

_ Salary Grade Range: $63,927.00 - $111,871.00 _

_ Recruitment Range: $63,927.00 - $83,252.00 _

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Expert‑level experience administering or analyzing large‑scale performance reporting systems, including federal platforms such as the Older Americans Act Performance System (OAAPS) or comparable state‑level systems.
• Demonstrated proficiency using interactive dashboards and data visualization tools, including platforms such as Microsoft Power BI, Tableau, or Excel, to communicate program performance and outcomes.
• Proven experience designing and implementing program evaluation frameworks, performance measures, and continuous quality improvement (CQI) initiatives for statewide or multi‑agency human services programs.
• Demonstrated success analyzing complex datasets and translating findings into actionable recommendations, executive‑level reports, presentations, or policy guidance for leadership and external partners.
• Established record of collaborating with multiple organizations—including state agencies, Area Agencies on Aging, universities, contractors, and community partners—to support data governance, strategic planning, and evaluation activities.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Hybrid Work Option

About the Division of Aging and Adult Services (DAAS):

The Division of Aging and Adult Services works to promote the independence and enhance the dignity of North Carolina’s older adults, persons with disabilities and their families through a community based system of opportunities, services, benefits and protections.

About the State Aging Plan:

The State Aging Plan outlines six major goals that focus on strengthening supports for older adults across North Carolina. These goals emphasize protecting vulnerable adults, promoting healthy aging and overall quality of life, expanding access to stable and affordable housing, and improving resources for caregivers while developing a stronger direct‑care workforce. The plan also prioritizes long‑term preparedness to ensure systems and communities are equipped for future needs, and it advances equity by promoting inclusive approaches that reshape how aging is understood and experienced statewide.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for State Benefits.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy, which consists of complying with all federallaws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Planner:

Master’s degree in public or human service administration or human services programmatic field from an appropriately accredited institution, and three years of human service experience, two of which must have been in human services program planning

OR

Bachelor’s degree from an appropriately accredited institution, and five years progressive administrative or consultative experience in a human service program, two of which must have been in human service program planning

OR

An equivalent combination of education and experience

Evaluator:

Master’s degree in the field of psychology, sociology, or social work from an appropriately accredited institution, and three years of experience in research and evaluation, using statistical methodologies in human service programs

OR

Bachelor’s degree from an appropriately accredited institution, and five years of experience in research, evaluation and statistical application in the human service field

OR

An equivalent combination of education and experience

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.