Planet Fitness Assistant General Manager

Planet Fitness; Albertville (AL); On-site; USD 42,000 - 65,000; Full time

Job summary

Planet Fitness is seeking an Assistant General Manager to lead front desk operations and guest experience. You will greet members, manage sign-ins, perform member tours, and support account updates with a friendly, professional approach.

Responsibilities include answering phones, resolving questions, and assisting in maintaining a clean, welcoming club environment. 18+ and a high school diploma are required.

Qualifications

• Experience in customer service is preferred and valued.
• Basic computer skills and familiarity with member management systems.
• A passion for fitness and a positive, engaging demeanor.
• Punctuality and reliability are essential for shift coverage.
• Strong communication with members and staff, maintaining professionalism.
• Good listening skills and ability to solve problems diplomatically.
• Demonstrate diplomacy in all interactions; appropriate language is required.
• Must be 18 years or older and have a high school diploma or GED.

Responsibilities

• Greet members and guests and provide exceptional service.
• Handle front desk tasks: answer phones, check members in, and sign up new members.
• Take tours for prospective members and assist with account updates.
• Respond to questions or concerns and escalate to management when needed.
• Maintain cleanliness and organization of the club.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Professional communication

Active listening

Diplomacy

Team interaction

Education

High School diploma/GED

Job description

Planet Fitness Assistant General Manager

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

This position is currently accepting applications.