Pizza Store General Manager - Lead Guest Experience & Growth

MP Management #3, LLC; Twinsburg (OH); On-site; USD 50,000 - 53,000; Full time

Job summary

Marco's Pizza is seeking a General Manager to support and sustain our culture while driving business results. You will lead daily store operations, supervise staff, and ensure top-notch guest experiences in a performance-driven environment.

Key traits include friendliness, accountability, a can-do attitude, teamwork, and a passion for excellent guest service. The role requires 1 year of GM experience, a high school diploma, a valid license, and the ability to stand all day and lift 50 lbs.

Qualifications

• 1 year of restaurant general management experience with demonstrable success.
• Valid driver's license.
• Be at least 21 years of age.
• Must be able to stand for long periods (10 hours) on any given day.
• Must be able to lift minimum 50 lbs.

Responsibilities

• Lead daily store operations including supervision of store team members, taking, preparing and delivering guest orders, and cleaning and maintenance of store equipment and facilities.
• Effectively implements, maintains, and corrects (if necessary) processes and procedures to ensure operational excellence in Marco's 10 Operating Systems.
• Ensures food safety practices that comply with federal, state, and local regulations.
• Establishes and strives to meet store weekly sales goals, service times, and guest experience goals.
• Reviews store Profit & Loss Statements regularly and uses the data to implement sustainable EBITDA growth measures.
• Maintains current and accurate data in all corporate systems to include Point of Sale, Inventory IQ, Marco's University Online, and personnel data.
• Recruits and successfully interviews applicants to select only the best fit and qualified candidates.
• Trains and coaches store team members in all Marco's procedures to ensure product quality and a 5-Star Guest experience every time.
• Lead and model Marco's cultural beliefs creating employer of choice experiences to ensure team members feel valued, appreciated, and set up for success.

Skills

Friendly demeanor

Cares about others' happiness

Can-do attitude

Honest feedback

Guest experience focus

Education

High School Diploma or equivalent

Job description

Marco's Pizza is seeking a General Manager to support and sustain our culture while driving business results. You will lead daily store operations, supervise staff, and ensure top-notch guest experiences in a performance-driven environment.

Key traits include friendliness, accountability, a can-do attitude, teamwork, and a passion for excellent guest service. The role requires 1 year of GM experience, a high school diploma, a valid license, and the ability to stand all day and lift 50 lbs.