General Manager

Marco's Pizza (Marco's Franchising, LLC); Twinsburg (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Marco's Pizza is seeking a General Manager to lead daily store operations, supervise team members, and ensure exceptional guest experiences. You will drive excellence across processes, safety, and service, aligning with Marco’s standards and EBITDA growth targets.

The role requires at least 1 year of GM experience in a restaurant, a high school diploma, a valid driver's license, and the ability to stand for long periods and lift up to 50 lbs.

Qualifications

• 1 year of restaurant general management experience with demonstrable success
• Must possess High School Diploma or equivalent
• Valid driver’s license
• Be at least 21 years of age
• Ability to stand for long periods (up to 10 hours)
• Ability to lift minimum 50 lbs

Responsibilities

• Lead daily store operations including supervision of store team members, taking, preparing and delivering guest orders, and equipment/ facilities maintenance.
• Implement, maintain, and adjust processes to achieve operational excellence in Marco’s 10 Operating Systems.
• Ensure food safety practices compliant with federal, state, and local regulations.
• Set and strive to meet weekly sales goals, service times, and guest experience targets.
• Review store Profit & Loss statements and drive EBITDA growth measures.
• Maintain accurate data in core systems including Point of Sale, Inventory IQ, Marco’s University Online, and personnel data.
• Recruit and interview applicants to hire top fit candidates.
• Train and coach team members on Marco’s procedures for consistent quality and 5-Star guest experiences.
• Lead and model Marco’s culture to create an employer of choice experience for staff.

Skills

Customer service

Team leadership

Accountability

Proactive mindset

Feedback culture

Guest experience

Education

High school diploma

Job description

Marco's Pizza General Managers are responsible for supporting and sustaining our culture while driving business results. As a General Manager you have the opportunity to make a real impact on your store and your team. If you are passionate about people, pizza and thrive in a performance-driven culture, we want you on our team!

We're Looking For Someone Who

• Is friendly and genuinely cares about the happiness of others
• Takes accountability for their actions and takes pride in their work
• Has a can-do attitude and asks "what else can I do?"
• Is a good teammate who provides-and values-and honest feedback
• Has a passion for making great guest experiences

Sound like you? Check out the responsibilities and requirements below.

Primary Responsibilities Of The General Manager Position Include

• Lead daily store operations including supervision of store team members, taking, preparing and delivering guest orders, and cleaning and maintenance of store equipment and facilities.
• Effectively implements, maintains, and corrects (if necessary) processes and procedures to ensure operational excellence in Marco's 10 Operating Systems.
• Ensures food safety practices that comply with federal, state, and local regulations.
• Establishes and strives to meet store weekly sales goals, service times, and guest experience goals.
• Reviews store Profit & Loss Statements regularly and uses the data to implement sustainable EBITDA growth measures.
• Maintains current and accurate data in all corporate systems to include Point of Sale, Inventory IQ, Marco's University Online, and personnel data.
• Recruits and successfully interviews applicants to select only the best fit and qualified candidates.
• Trains and coaches store team members in all Marco's procedures to ensure product quality and a 5-Star Guest experience every time.
• Lead and model Marco's cultural beliefs creating employer of choice experiences to ensure team members feel valued, appreciated, and set up for success.

Job Requirements Include

• 1 year of restaurant general management experience with demonstrable success
• High School Diploma or equivalent
• Valid driver's license
• Be at least 21 years of age
• Must be able to stand for long periods of time (10 hours) on any given day
• Need to be able to lift minimum 50 lbs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.