Pizza Store Customer Care Specialist

Domino's Pizza; South Hill (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A well-known pizza chain located in South Hill, Virginia is seeking a Customer Service Representative to assist customers both in-store and over the phone. Responsibilities include answering inquiries, ensuring accurate order processing, and maintaining high service standards. Ideal candidates will have strong communication skills and a commitment to customer satisfaction. This full-time position involves performance expectations to ensure excellent customer service. Join a dynamic team focused on delivering great experiences.

Qualifications

• Must be polite and courteous while assisting customers.
• Must understand the menu thoroughly to assist customers effectively.
• Drivers must have a neat and clean vehicle.

Responsibilities

• Answer phones or assist carryout customers.
• Maintain proper hygiene and food safety standards.
• Ensure all orders are repeated for accuracy.

Skills

Customer service skills

Communication skills

Attention to detail

Job description

Customer Service Rep(06033) - 426 Furr St.

• Full-time
• Job Category Org: Store Customer Service Rep

The following is considered minimum expectations in performance while working for Domino’s Pizza:
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed


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