Pizza Shop General Manager — Lead Growth & Service

Papa John's International; Norwalk (OH); On-site; USD 48,000 - 75,000; Full time

Job summary

Papa John's International is seeking a hands-on restaurant leader to manage all operations, ensuring high-quality products and exceptional customer service, while driving restaurant profitability. You will lead a self-sufficient team and uphold company policies, safety, and operational standards daily.

The role emphasizes recruiting and developing staff, optimizing inventory and costs, achieving sales targets, and executing local marketing to strengthen brand loyalty.

Qualifications

• High school diploma or GED required.
• Stable employment history preferred.
• Two years of restaurant management or supervision experience with salary progression.

Responsibilities

• Provide quality products by building a system of quality with the team; respond promptly to customer concerns; use feedback to improve operations and loyalty.
• Recruit and train staff to exceed customer expectations; manage staffing levels and conduct performance reviews; enforce standards and discipline when needed.
• Manage sales goals against budget and prior year; drive local marketing and community presence to increase check averages and profits.
• Control costs using the PROFIT System; manage inventory, assets, and safety standards; oversee maintenance and ensure compliance with laws and policies.

Skills

Leadership

Customer Service

Staffing

Operations Mgmt

Education

High school diploma or GED

Tools

PROFIT System

Job description

Papa John's International is seeking a hands-on restaurant leader to manage all operations, ensuring high-quality products and exceptional customer service, while driving restaurant profitability. You will lead a self-sufficient team and uphold company policies, safety, and operational standards daily.

The role emphasizes recruiting and developing staff, optimizing inventory and costs, achieving sales targets, and executing local marketing to strengthen brand loyalty.