Pizza Shift Leader: Quality, Service & Efficiency

papajohns; Gallatin (TN); On-site; USD 29,000 - 42,000; Full time

Job summary

Papa John’s Shift Leader supervises shifts and work areas to ensure high quality products and customer service, supporting restaurant profitability. The role enforces company policies and legal/Ethical standards while optimizing operations and labor costs.

Responsibilities include running stations with proper portioning, maintaining product quality, and ensuring shift coverage with timely feedback and corrective actions to staff.

Qualifications

• Manages shifts and stations to meet service and quality goals.
• Ensures adherence to company policies and safety standards.
• Delivers consistent customer service and product quality.

Responsibilities

• Adheres to station guidelines, manages dough, portioning, and product prep.
• Maintains product quality, service levels, and cost control.
• Ensures adequate shift coverage and timely feedback to staff.

Skills

Shift management

Customer service

Cash handling

Inventory management

Tools

FOCUS System

Job description

Papa John’s Shift Leader supervises shifts and work areas to ensure high quality products and customer service, supporting restaurant profitability. The role enforces company policies and legal/Ethical standards while optimizing operations and labor costs.

Responsibilities include running stations with proper portioning, maintaining product quality, and ensuring shift coverage with timely feedback and corrective actions to staff.