Pizza Shift Lead: Drive Service & Team Excellence

Ontario Trillium Foundation; Meridian (ID); On-site; USD 40,000 - 52,000; Full time

Job summary

Mountain Mike's Pizza in Meridian, Idaho is seeking a proactive Shift Lead to ensure service quality, customer satisfaction, and smooth kitchen and dining room operations during busy periods.

You will lead a small team, train new cashiers and drivers, handle ordering, inventory, and ensure adherence to SOPs, sanitation, and brand standards.

This role requires strong communication, attentiveness to details, and the ability to stay calm under pressure while delivering a memorable guest experience.

Qualifications

• Experience in fast-paced food service preferred.
• Ability to supervise shifts and staff.
• Knowledge of menu and SOP compliance.
• Strong sanitation and temperature control practices.
• Excellent communication with customers and team.

Responsibilities

• Excel at customer service and uphold service standards.
• Understand the menu and ensure items meet SOPs.
• Support training of cashiers, delivery drivers, and pizza makers.
• Manage delivery and dispatch on shift when assigned.
• Assist in pizza making and promptly fix mistakes.
• Place produce orders when managers are off duty.
• Support regular food orders when managers are off duty.
• Assist with monthly inventory and cost controls.
• Maintain superb customer service and minimize order mistakes.
• Enforce sanitation guidelines and monitor station temperatures.
• Report issues to management and complete owner-directed projects.

Skills

Customer service

Menu knowledge

Staff training

Team leadership

Food safety

Cost control

Inventory management

Communication

Multitasking

Problem solving

Tools

Point-of-sale software

Cash registers

Printers

Basic computer skills

Email

WhatsApp

Google Applications

Word Processing

Vendor platforms

Job description

Mountain Mike's Pizza in Meridian, Idaho is seeking a proactive Shift Lead to ensure service quality, customer satisfaction, and smooth kitchen and dining room operations during busy periods.

You will lead a small team, train new cashiers and drivers, handle ordering, inventory, and ensure adherence to SOPs, sanitation, and brand standards.

This role requires strong communication, attentiveness to details, and the ability to stay calm under pressure while delivering a memorable guest experience.