Shift Lead

Ontario Trillium Foundation; Meridian (ID); On-site; USD 40,000 - 52,000; Full time

Job summary

Mountain Mike's Pizza in Meridian, Idaho is seeking a proactive Shift Lead to ensure service quality, customer satisfaction, and smooth kitchen and dining room operations during busy periods.

You will lead a small team, train new cashiers and drivers, handle ordering, inventory, and ensure adherence to SOPs, sanitation, and brand standards.

This role requires strong communication, attentiveness to details, and the ability to stay calm under pressure while delivering a memorable guest experience.

Qualifications

• Experience in fast-paced food service preferred.
• Ability to supervise shifts and staff.
• Knowledge of menu and SOP compliance.
• Strong sanitation and temperature control practices.
• Excellent communication with customers and team.

Responsibilities

• Excel at customer service and uphold service standards.
• Understand the menu and ensure items meet SOPs.
• Support training of cashiers, delivery drivers, and pizza makers.
• Manage delivery and dispatch on shift when assigned.
• Assist in pizza making and promptly fix mistakes.
• Place produce orders when managers are off duty.
• Support regular food orders when managers are off duty.
• Assist with monthly inventory and cost controls.
• Maintain superb customer service and minimize order mistakes.
• Enforce sanitation guidelines and monitor station temperatures.
• Report issues to management and complete owner-directed projects.

Skills

Customer service

Menu knowledge

Staff training

Team leadership

Food safety

Cost control

Inventory management

Communication

Multitasking

Problem solving

Tools

Point-of-sale software

Cash registers

Printers

Basic computer skills

Email

WhatsApp

Google Applications

Word Processing

Vendor platforms

Job description

Mountain Mike's Pizza is actively looking for Shift Leads!

As a Shift Lead, your job is to guarantee the quality of service, customer satisfaction, and proper functionality of the restaurant. You strive for excellence and create consistency for your employees. You set an example for the entire staff.

Responsibilities and Duties:

• Must excel at customer service
• Have full understanding of the menu and ensures preparation of menu items per standard operating procedures
• Under the supervision of of the General Managers and Assistant Managers, support the training and new cashiers, delivery drivers, and pizza makers
• When assigned, successfully manages delivery and dispatch on their shift
• Excels at Pizza Making and is able to catch and fix mistakes promptly
• Place Produce Order when Assistant Manager or General Manager are not on duty.
• Place regular Food Order when Assistant Manager or General Manager are not on duty.
• Support the management team with the monthly Inventory due the 5th of every month
• Work with staff to maintain superb customer service and minimize mistakes on orders
• Control costs by reviewing portion control and quantities of preparation; ensuring the use of scales during designates times; minimizing waste; ensuring high quality of preparation
• Minimize sound in the kitchen so that our guests can enjoy their experience at Mountain Mikes and also, that staff can hear better when taking phone orders
• Facilitate “pep-talks” and build team environment especially during business rushes
• Maintain a professional demeanor at all times
• Follow and emphasize food sanitation guidelines and manage temperature control on all stations during shift
• Reporting (Any issues or concerns that may arise from your shift to higher management)
• Complete projects as assigned by owner or Manager

This job description in no way limits the duties of this position to those indicated within and may be changed at any time at the discretion of the employer.

Tools & Technology:

• Point-of-sale of software
• Cash registers
• Printers
• Basic Computer Skills
• E-mail is checked throughout the shift
• What’s App is checked and responses are given throughout the shift
• Google Applications are used as specified
• Word Processing
• Successfully utilizes all third-party vendor platforms.

Goals as a Shift Lead:

• Work collaboratively with the management team to build an exceptional team and contribute to a culture of excellence.
• Support the successful brand implementation of company standards including food quality, sanitation, customer service and community engagement
• Ensure the success and profitability of the restaurant through dynamic leadership and a strong understanding of the brand standards.

Prior experiences at brands like LaRosa's, Lou Malnati, Round Table Pizza, Idaho Pizza Company, Pizza Hut, Pizza Delight, as well as roles like a cashier, customer service associate, delivery driver, and manager is an asset.