The Pizza Line Prep team member is responsible for supporting pizza kitchen operations through food preparation, order assembly, stocking, sanitation, and customer service. This role helps ensure customers receive fresh, accurate, and high-quality food in a fast-paced environment while maintaining food safety and cleanliness standards.
The ideal candidate is dependable, organized, and able to work efficiently while maintaining consistency, teamwork, and excellent customer service.
Key Responsibilities
- Prepare pizza ingredients and food items according to company recipes and procedures.
- Assist with daily kitchen operations and support team needs throughout the shift.
- Prepare customer food orders accurately and efficiently.
- Support food expo operations to ensure orders are completed correctly and delivered in a timely manner.
- Maintain proper stocking levels of ingredients, supplies, and operational items.
- Monitor inventory levels and communicate shortages or product concerns to management.
- Rotate products and ingredients using FIFO (First In, First Out) methods to maintain freshness and minimize waste.
- Wash, sanitize, and properly store dishes, utensils, and kitchen equipment.
- Maintain awareness of ticket times and assist in keeping service flow efficient during peak business periods.
Compliance & Vendor Quality Assurance
- Adhere to all health, food safety, and sanitation regulations.
- Ensure food preparation and handling procedures consistently meet company and regulatory standards.
- Maintain quality control standards to ensure food products meet customer expectations.
- Monitor ingredient and food quality from vendors and report concerns or inconsistencies to management.
- Follow workplace safety procedures and operational guidelines.
Customer Service
- Deliver Tier 1 (T1) customer experience standards through friendly and efficient service.
- Greet and acknowledge customers with professionalism and courtesy.
- Maintain positive customer engagement throughout the food preparation and service process.
- Provide friendly farewells and support a welcoming atmosphere for guests.
- Assist with customer questions or concerns and escal…?