Pipeline & Growth Operations Lead

Globaltize; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Remote work

Performance bonus

Health stipend

Job summary

Globaltize is seeking a Pipeline & Growth Operations Lead to own full-funnel attribution and scalable CRM-to-dialer architecture for high-ticket residential services. You will drive speed-to-lead SLAs, multi-channel automation, and revenue accountability across marketing, sales, and operations.

The role requires hands-on experience with GoHighLevel, CallRail, Twilio/Aloware, and HubSpot, plus Looker Studio dashboards. Remote work from LATAM within a US-focused company.

Qualifications

• Experience owning full-funnel lead attribution and CRM-to-dialer architecture.

Responsibilities

• Architect and manage end-to-end growth tech stack (GoHighLevel workflows, webhooks, CallRail, power dialers)
• Enforce sub-60 second Speed-to-Lead SLAs and automated follow-ups
• Audit external agencies and pay-per-lead vendors vs. net revenue
• Build executive dashboards in Looker Studio/HubSpot tracking cost-per-booked-appointment and conversions
• Align call center operations, dialer logic, and campaigns with inbound leads
• Optimize CRM attribution tracking to map sources to revenue

Skills

Lead attribution

CRM integration

Speed-to-lead

Dashboards

HubSpot reporting

Growth operations

Tools

GoHighLevel

CallRail

Twilio

Aloware

HubSpot

Looker Studio

Job description

• Job Title: Pipeline & Growth Operations Lead
• Work Schedule or Hours: Full-Time (40 hours/week) | Operational Window: 8:00 AM – 7:00 PM EST, Monday – Saturday (Exact shift schedule TBD)
• Location: Remote (Latin America)

Are you a data-rigorous growth operations strategist ready to own full-funnel lead attribution and build scalable CRM-to-dialer architecture for a high-ticket B2C residential services brand?

Our client is a fast-growing US residential services company specializing in HVAC, Roofing, and Electrical, focused on optimizing pipeline operations, enforcing sub-60-second speed-to-lead SLAs, and driving vendor revenue accountability.

Key Responsibilities

• Architect and manage the end-to-end growth technology stack, including GoHighLevel workflows, webhooks, CallRail, power dialers (Aloware/Twilio), and CRM integrations.
• Enforce sub-60-second "Speed-to-Lead" SLAs and automated multi-channel follow-up workflows across call center and setter teams.
• Audit external advertising agencies and pay-per-lead aggregators (Angi, Networx, Thumbtack, Local Services Ads) against closed revenue rather than surface-level lead volume.
• Build and maintain executive Looker Studio and HubSpot dashboards tracking cost-per-booked-appointment, speed-to-lead, and full-funnel conversion metrics.
• Align call center operations, dialer logic, and setter follow-up cadences directly with active marketing campaigns and inbound lead flows.
• Optimize technical CRM and attribution tracking logic to eliminate lead leaks and accurately map lead sources to final sales revenue.

What We’re Looking For

• Exceptional, concise, and metric-driven English communication skills (C1/C2).
• Proven track record owning full-funnel lead attribution, CRM-to-dialer architecture, and speed-to-lead SLAs in a high-volume B2C environment.
• Hands-on technical experience configuring GoHighLevel workflows, webhooks, CallRail, power dialers (Aloware/Twilio), and CRM tracking logic.
• Demonstrated experience auditing external ad agencies and pay-per-lead vendors against net profitability and closed sales revenue.
• Strong analytical capabilities with experience building executive reporting dashboards in Looker Studio or HubSpot.
• You have prior experience in B2C residential services or home trades (HVAC, Roofing, Electrical, Plumbing).
• You are familiar with industry-specific CRMs such as ServiceTitan.
• You have experience setting up AI-assisted lead response tools and dialer integrations.