PINK Supervisor-Concord

Victoria's Secret; Wilmington (DE); On-site; USD 42,000 - 64,000; Full time

Job summary

A Victoria’s Secret & Co PINK Supervisor is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. This role is accountable for brand and customer experience execution within the store, and in higher complexity locations, is guided by a PINK Manager.

It reports to the Store Manager or PINK Manager, as assigned. The PINK Supervisor drives visual execution, product storytelling, and selling behaviors that bring the brand to life on the sales

Responsibilities

• Execute and maintain visual execution within the PINK business.
• Product storytelling and selling behaviors that bring the brand to life.
• Sales floor and fitting room standards (if applicable).
• Category-level execution aligned to brand priorities and direction.
• Partners with Operations Leaders to ensure product availability and readiness.
• Identifies and escalates risks, gaps, and opportunities related to the customer and brand experience to ensure consistent execution.
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business.
• Leading and demonstrating company values.
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates.
• Executing Daily Work Force Management actions to manage labor hours.
• Maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless execution.
• Leading and modeling behaviors that link to leadership competencies.
• Demonstrating and leading company policy and procedures.
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing.

Job description

Description

A Victoria’s Secret & Co PINK Supervisor is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. This role is accountable for brand and customer experience execution within the store. In higher complexity stores, accountability is shared with and guided by a PINK Manager. This role reports to the Store Manager or PINK Manager, as assigned.

Key Responsibilities

The PINK Supervisor ensures a strong customer and brand environment by supporting a store that delivers a compelling and consistent PINK experience. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Supervisor is responsible for executing and maintaining:

• Visual execution within the PINK business
• Product storytelling and selling behaviors that bring the brand to life
• Sales floor and fitting room standards (if applicable)
• Category-level execution aligned to brand priorities and direction
• Partners with Operations Leaders to ensure product availability and readiness
• Identifies and escalates risks, gaps, and opportunities related to the customer and brand experience to ensure consistent execution
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies.
• Demonstrating and leading company policy and procedures.
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing.