PINK Manager-Stonewood PINK

Victoria's Secret; Downey (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Victoria's Secret in Downey, CA seeks a PINK Manager to lead the customer and brand experience and to coach Brand Supervisors in high-volume stores. This role reports to the Store Manager or Assistant Store Manager, driving visual standards, product storytelling and selling behaviors to grow brand top-line sales.

The PINK Manager will own talent lifecycle, interview and hiring decisions, performance management, and collaborate with the Store Manager to ensure consistent execution and exceptional

Qualifications

• Experience leading a retail team
• Strong coaching and development abilities
• Ability to interview and hire associates
• Proven track record in delivering excellent customer experiences

Responsibilities

• Drive overall customer and brand experience within the PINK Business
• Ensure product presentation and selling behaviors reflect Brand guidance
• Own category-level performance insights using company tools
• Maintain sales floor and fitting room standards
• Lead talent lifecycle with Store Manager in hiring and performance
• Direct reports including PINK Supervisors and Selling Associates
• Lead in higher volume or more complex environments to guide business direction

Skills

Leadership

Customer service

Coaching

Job description

Description

A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing