PINK Manager-Cross Roads

Victoria's Secret; Minnesota; On-site; USD 52,000 - 75,000; Full time

Job summary

Victoria's Secret is seeking a PINK Manager to lead a values-based, customer-focused store team. You will drive brand experience and sales on the PINK line, coaching Supervisors and Associates and ensuring clean visuals and compelling product storytelling.

You will guide hiring decisions, set daily priorities, and partner with the Store Manager to optimize staffing and performance in a high-volume environment.

Qualifications

• Experience leading a retail team in a high-volume environment.
• Strong communication and coaching skills.
• Ability to analyze store performance and act on insights.

Responsibilities

• Lead the customer and brand experience on the PINK line.
• Translate brand direction into priorities and daily actions.
• Coach and develop PINK Supervisors and Selling Associates.
• Collaborate with Store Manager on staffing and performance management.
• Ensure visual merchandising standards align with brand guidance.

Skills

Leadership

Coaching

Customer service

Merchandising

Staff management

Interviewing

Job description

Description

A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing