Pilot Plant Training Content Specialist

CAI; Hershey (PA); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k retirement plan access

Paid sick leave and/or other PTO

Job summary

CAI is seeking a motivated Technical Writer to develop Pilot Plant equipment training documentation and work instructions for operator education. This is a full-time, on-site role based in Hershey, PA.

You will create training content in collaboration with Operations, Maintenance, Quality, and Safety, including video and photo documentation, and assist with safety documentation as needed.

Qualifications

• Technical writing and procedure development experience
• Manufacturing equipment/process documentation expertise
• Mechanical aptitude and equipment troubleshooting awareness
• Three consecutive years of food manufacturing experience at the same facility

Responsibilities

• Create training materials, including process procedures, step-up cards, one-point lessons, and other documentation in collaboration with Operations, Maintenance, Quality, and Safety
• Capture video and photographic documentation to support the development of a comprehensive learning program within the LMS platform and Adobe Creative Cloud
• Assist with the creation and review of Job Safety Analysis documentation, as needed
• Standardize content structure, instructional format, and operator competency requirements
• Provide periodic follow-up evaluations of machine operators to confirm skill retention and support refresher training for higher-complexity equipment
• Complete additional tasks as assigned to support Tech Center training and operational needs
• Work with SMEs to simplify complex content, remove unnecessary detail, and focus on what the learner needs to know
• Prioritize content creation work to meet training development milestones
• Observe and document SME operational procedures to verify accuracy, identify procedural gaps, and create training content development

Skills

Technical writing

Process documentation

Mechanical aptitude

Food manufacturing experience

Tools

Excel

Word

PowerPoint

Office

Snagit

Copilot

Adobe Creative Cloud

Job description

CAI is seeking a motivated Technical Writer to develop Pilot Plant equipment training documentation and work instructions for operator education. This is a full-time, on-site role based in Hershey, PA.

You will create training content in collaboration with Operations, Maintenance, Quality, and Safety, including video and photo documentation, and assist with safety documentation as needed.