Technical Writer

TekWissen LLC; Hershey (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

TekWissen Group is seeking a Technical Writer in Hershey, PA to develop pilot plant equipment training materials and operator instructions. You will work closely with R&D, Maintenance, Engineering, Quality, Operations, and EHS to ensure materials align with existing policies and procedures.

The role prioritizes clear instructional content, supports the LMS and Adobe Creative Cloud, and requires documenting procedures with an emphasis on learner focus and safety.

Qualifications

• Three consecutive years of food manufacturing experience at the same facility when possible.
• Training content creation is a must; technical or operational skills are a plus.

Responsibilities

• Create training materials and work instructions for Pilot Plant equipment.
• Collaborate with R&D, Maintenance, Engineering, Quality, Operations and EHS to ensure policy alignment.
• Capture video and photography to support LMS and Adobe Creative Cloud learning programs.
• Standardize content structure and operator competency requirements.
• Provide follow-up evaluations to confirm skill retention and refresh training.
• Assist with additional training center tasks as needed.
• Work with SMEs to simplify content and focus on learner needs.
• Prioritize content creation to meet development milestones.
• Observe SME procedures to verify accuracy and identify gaps.

Skills

Technical writing

Manufacturing documentation

Mechanical aptitude

Tools

Microsoft Office

Excel

PowerPoint

Snagit

Adobe Creative Cloud

Copilot

iPad

Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational company and one of the largest chocolate manufacturers in the world. It also manufactures baked products, beverages and many more that are produced globally.

Position: Technical Writer

Location: Hershey, PA 17033

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Shift: 1st Shift, 7:00AM 3:30PM

Job Description:

• The Technical Writer will be responsible for creating Pilot Plant equipment training documentation and work instructions that safely and effectively educate operators on Pilot Plant equipment.


• This role will collaborate with R&D, Maintenance, Engineering, Quality, Operations, and Environmental Health & Safety to ensure training materials comply with existing policies and procedures.

Main Duties:

• Create training materials, including process procedures, step-up cards, one-point lessons, and other documentation in collaboration with Operations, Maintenance, Quality, and Safety.


• Capture video and photographic documentation to support the development of a comprehensive learning program within the LMS platform and Adobe Creative Cloud.


• Assist with the creation and review of Job Safety Analysis documentation, as needed.


• Standardize content structure, instructional format, and operator competency requirements.


• Provide periodic follow-up evaluations of machine operators to confirm skill retention and support refresher training for higher-complexity equipment.


• Complete additional tasks as assigned to support Tech Center training and operational needs.


• Work with SMEs to simplify complex content, remove unnecessary detail, and consistently focus on what the learner needs to know.


• Prioritize content creation work to meet training development milestones.


• Observe and document SME operational procedures to verify accuracy, identify procedural gaps, and create training content development.

Typical Day:

• Daily huddle with leader to review status of projects. Read & respond to emails throughout the day. Content creation in an office setting. Validate training and gather information / research equipment. Shadows SMEs on production floor to document process flow. Monitor, capture photographs and video of equipment while in use, during breakdown and reassembly.

Top Three Technical Skills:

• Technical writing and procedure development


• Manufacturing equipment / process documentation


• Mechanical aptitude and equipment troubleshooting awareness

Must Haves:

• Three consecutive years of food manufacturing experience at the same facility if possible (not broken into multiple companies and roles).


• Training content creation is a must. If they also have technical, mechanical or operational skills it's a plus.

Software Skills and Purpose (if applicable):

• Highly proficient in Microsoft programs, Excel, Word, Office, PowerPoint. Moderate experience in Snagit, Copilot and Adobe content creation. Must be able to operator an iPad.

Industry Experience:

• Food manufacturing, consumer packaged goods, R&D pilot plant or other regulated manufacturing environments. Preference for candidates with hands‑on experience supporting operations, training, technical documentation, equipment procedures, sanitation, quality, or safety requirements.

What do you foresee as being the biggest challenge in this position:

• Excel formatting and quickly learning a wide range of Pilot Plant equipment and processes, then translating SME knowledge and hands‑on observations into clear, accurate, operator-friendly training materials.


• The role requires someone who can manage changing priorities, ask the right questions, validate details with multiple teams, and ensure documentation meets safety, quality, and operational expectations.

Target companies you would like to see candidates from:

• The Client Company would be ideal. Mondelez, Bell & Evans, Mars, Frito Lay

TekWissen Group is an equal opportunity employer supporting workforce diversity.