Technical Writer

cai; Pennsylvania; On-site; USD 65,000 - 90,000; Full time

Job summary

CAI is seeking a motivated Technical Writer to create Pilot Plant equipment training documentation and work instructions for operators in Hershey, PA. This full-time, on-site role partners with Operations, Maintenance, Quality, and Safety to produce clear, actionable content and ensure compliance.

You will develop procedures, learning materials, and LMS-ready content, capturing visuals and aligning with safety standards while supporting ongoing training programs.

Qualifications

• Technical writing and procedure development experience.
• Manufacturing equipment/process documentation expertise.
• Mechanical aptitude and equipment troubleshooting awareness.
• Three consecutive years of food manufacturing experience at the same facility.
• Training content creation experience.
• Highly proficient in Microsoft Excel, Word, PowerPoint.
• Moderate experience in Snagit, Copilot, and Adobe content creation.
• Ability to operate an iPad.

Responsibilities

• Create training materials including process procedures, step‑up cards, one‑point lessons, and other documentation in collaboration with Operations, Maintenance, Quality, and Safety.
• Capture video and photographic documentation to support the development of a comprehensive learning program within the LMS platform and Adobe Creative Cloud.
• Assist with the creation and review of Job Safety Analysis documentation, as needed.
• Standardize content structure, instructional format, and operator competency requirements.
• Provide periodic follow‑up evaluations of machine operators to confirm skill retention and support refresher training for higher‑complexity equipment.
• Complete additional tasks as assigned to support Tech Center training and operational needs.
• Work with SMEs to simplify complex content, remove unnecessary detail, and focus on what the learner needs to know.
• Prioritize content creation work to meet training development milestones.
• Observe and document SME operational procedures to verify accuracy, identify procedural gaps, and create training content development.

Skills

Technical writing

Procedure development

Manufacturing equipment documentation

Mechanical aptitude

Training content creation

Microsoft Excel

Microsoft Word

PowerPoint

Snagit

Copilot

Adobe content creation

iPad operation

Tools

Snagit

Copilot

Adobe Creative Cloud

Job description

Technical Writer

Req number: R8461

Employment type: Full time

Worksite flexibility: Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor‑made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Technical Writer ready to take us to the next level! If you have technical writing expertise, manufacturing equipment/process documentation experience, and a mechanical aptitude, and are looking for your next career move.

Job Description

We are looking for a Technical Writer to create Pilot Plant equipment training documentation and work instructions that safely and effectively educate operators on Pilot Plant equipment. This position will be Full-Time and On-Site in Hershey, PA.

What You'll Do

• Create training materials, including process procedures, step‑up cards, one‑point lessons, and other documentation in collaboration with Operations, Maintenance, Quality, and Safety.
• Capture video and photographic documentation to support the development of a comprehensive learning program within the LMS platform and Adobe Creative Cloud.
• Assist with the creation and review of Job Safety Analysis documentation, as needed.
• Standardize content structure, instructional format, and operator competency requirements.
• Provide periodic follow‑up evaluations of machine operators to confirm skill retention and support refresher training for higher‑complexity equipment.
• Complete additional tasks as assigned to support Tech Center training and operational needs.
• Work with SMEs to simplify complex content, remove unnecessary detail, and focus on what the learner needs to know.
• Prioritize content creation work to meet training development milestones.
• Observe and document SME operational procedures to verify accuracy, identify procedural gaps, and create training content development.

What You'll Need

Required

• Technical writing and procedure development experience
• Manufacturing equipment/process documentation expertise
• Mechanical aptitude and equipment troubleshooting awareness
• Three consecutive years of food manufacturing experience at the same facility (not broken into multiple companies and roles)
• Training content creation experience
• Highly proficient in Microsoft programs: Excel, Word, Office, PowerPoint
• Moderate experience in Snagit, Copilot, and Adobe content creation
• Ability to operate an iPad

Preferred

• Technical, mechanical, or operational skills

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

#LI-AL2

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 - 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a rev