Pilot Plant Technical Writer - Training & SOPs (On-Site)

cai; Pennsylvania; On-site; USD 65,000 - 90,000; Full time

Job summary

CAI is seeking a motivated Technical Writer to create Pilot Plant equipment training documentation and work instructions for operators in Hershey, PA. This full-time, on-site role partners with Operations, Maintenance, Quality, and Safety to produce clear, actionable content and ensure compliance.

You will develop procedures, learning materials, and LMS-ready content, capturing visuals and aligning with safety standards while supporting ongoing training programs.

Qualifications

• Technical writing and procedure development experience.
• Manufacturing equipment/process documentation expertise.
• Mechanical aptitude and equipment troubleshooting awareness.
• Three consecutive years of food manufacturing experience at the same facility.
• Training content creation experience.
• Highly proficient in Microsoft Excel, Word, PowerPoint.
• Moderate experience in Snagit, Copilot, and Adobe content creation.
• Ability to operate an iPad.

Responsibilities

• Create training materials including process procedures, step‑up cards, one‑point lessons, and other documentation in collaboration with Operations, Maintenance, Quality, and Safety.
• Capture video and photographic documentation to support the development of a comprehensive learning program within the LMS platform and Adobe Creative Cloud.
• Assist with the creation and review of Job Safety Analysis documentation, as needed.
• Standardize content structure, instructional format, and operator competency requirements.
• Provide periodic follow‑up evaluations of machine operators to confirm skill retention and support refresher training for higher‑complexity equipment.
• Complete additional tasks as assigned to support Tech Center training and operational needs.
• Work with SMEs to simplify complex content, remove unnecessary detail, and focus on what the learner needs to know.
• Prioritize content creation work to meet training development milestones.
• Observe and document SME operational procedures to verify accuracy, identify procedural gaps, and create training content development.

Skills

Technical writing

Procedure development

Manufacturing equipment documentation

Mechanical aptitude

Training content creation

Microsoft Excel

Microsoft Word

PowerPoint

Snagit

Copilot

Adobe content creation

iPad operation

Tools

Snagit

Copilot

Adobe Creative Cloud

Job description

CAI is seeking a motivated Technical Writer to create Pilot Plant equipment training documentation and work instructions for operators in Hershey, PA. This full-time, on-site role partners with Operations, Maintenance, Quality, and Safety to produce clear, actionable content and ensure compliance.

You will develop procedures, learning materials, and LMS-ready content, capturing visuals and aligning with safety standards while supporting ongoing training programs.