Pickup Operations Specialist: Dispatch & Route Optimization

Swiftx Express; Eastvale, Northern (CA, KY); Hybrid; USD 60,174,000 - 65,904,000; Full time

Benefits offered by this job

Overtime with 1.5x

Bonus

PTO 7 days

Paid Sick Leave

Paid Holidays

401K

Medical, Dental, Vision

STD/LTD

Job summary

Swiftx Express in Eastvale, CA is seeking a Logistics Dispatcher to coordinate daily pickup schedules, monitor SLA, and support dispatch operations for high-volume accounts.

The role requires 1+ year in logistics or dispatch, strong communication, Excel proficiency, and bilingual Mandarin/English. You will work in a fast-paced environment with benefits including PTO and health coverage.

Qualifications

• Bachelor’s degree preferred.
• 1+ years in logistics, dispatch, transportation, or operations support.
• Strong communication and coordination skills.
• Detail-oriented with strong problem-solving abilities.
• Proficiency in Excel and basic operational systems.
• Strong organizational and multitasking skills.
• Bilingual in Mandarin and English.

Responsibilities

• Coordinate daily pickup schedules and support dispatch operations.
• Monitor pickup SLA performance and follow up on delays or failed pickups.
• Communicate with drivers and customers regarding pickup status and operational updates.
• Support pickup operations for large-volume and key account customers.
• Investigate and resolve pickup-related operational exceptions.
• Assist with pickup route optimization and operational efficiency improvements.
• Track and maintain pickup operational records and KPI reports.
• Support pickup cost tracking and operational data analysis.
• Coordinate with warehouse and transportation teams to ensure smooth operational execution.
• Assist with peak season operational support and capacity coordination.

Skills

Strong communication & coordination

Detail-oriented

Problem solving

Fast-paced environment

Excel proficiency

Bilingual: Mandarin & English

Organizational multitasking

Education

Bachelor’s degree preferred

Tools

Excel

Operational systems

Job description

Swiftx Express in Eastvale, CA is seeking a Logistics Dispatcher to coordinate daily pickup schedules, monitor SLA, and support dispatch operations for high-volume accounts.

The role requires 1+ year in logistics or dispatch, strong communication, Excel proficiency, and bilingual Mandarin/English. You will work in a fast-paced environment with benefits including PTO and health coverage.